Steven Miller is our Branch Manager at SERVPRO Albuquerque. He has several years of experience in the cleaning and restoration industry. He pays attention to details and goes above and beyond on every job to make sure the customer is informed and satisfied with the work being done. We are happy to have him.

General Manager, Ryan Isham, is licensed and certified by IICRC and CSLB. Ryan is a Master Restorer CCT, RRT, WRT, ASD, AMRT, and HST. Every employee has been trained personally by Ryan to consistently deliver excellent quality work and customer service every single time. His years of experience, knowledge, and passion are always on display, day-in, and day-out. He is a strong believer in the SERVPRO Mission Statement, which is, “To develop a team of quality people who focus on excellent service, fairness, and mutual respect.”

Evie at SERVPRO of NE Albuquerque has jumped in and helped in many different departments. Our office staff appreciates all her hard work and willingness to help and train wherever she is needed. Evie is not only a detailed Storm Manager; her customer service skills are one in a million. Any questions you have, Evie will always be more than happy to answer them.

SERVPRO office Manager Marisa Santino knows first-hand the need for, and the importance of total customer satisfaction. She enters data into our programs, helps with scheduling and internal file quality reviews. Marisa is a terrific multi-tasker!! She still finds time to enjoy outdoor activities. We are glad to have her in our office.

Keith is our newest Crew Technician at SERVPRO of NE Albuquerque. He has three years experience doing water damages and board ups. A quality member to our team!

Kristi is our first line of contact for most customers and is compassionate about the stressful situations our clients are experiencing when they call us. She is WRT certified and interfaces with your insurance company to help make the process go as smoothly as possible.

Fio is the Administration-Generalist for SERVPRO Albuquerque. She works entering data, preparing documents, picking up phone calls, in general, she is a big support for the office manager. When she is not working, she is enjoying outdoor activities like hiking and snowboarding.

Marjorie Vilchez is our Office Manager at SERVPRO Albuquerque. She is very enthusiastic and loves helping our customers with any type of loss. She also does Accounts Payable. Marjorie is originally from Lima, Peru, and has been in the valley for over 4 years.
She likes reading books, working out, and cooking at home. We are happy to have her in our company.

Since 2014, Jenni has demonstrated her dedication not only to SERVPRO of NE Albuquerque, but also to our customers with her strong integrity, empathy, and consideration for others. She is our Content Manager certified in Fire and Smoke Restoration with IICRC. Jenni is also an Esporta Certified Operator and experienced in using our Assured Software Program. She handles content cleaning, inventory, and manages any pack-outs that arise making sure all items are effectively handled, taken care of, and accounted for.