Kevin Hurley is our newest Production Manager and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Kevin has also completed the OSHA 10, IICRC Fire and Water, and Priority Response training, while also being a certified lead and mold supervisor. Kevin has a strong work ethic. He has been working with SERVPRO of Salem/Plaistow for three years. In the past, Kevin has had one year experience with mechanical insulation. He enjoys being with his family, which includes three children. One of his daughters travels with the cheerleading team.

Michael Shepley is the Warehouse Manager and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Mike has also completed the OSHA 10-Hour Hazard Recognition Training. Mike has a strong work ethic and is known around our office for his constant willingness to learn more and take on new tasks. He has been working with SERVPRO®; of Lawrence for three years. Mike has enjoyed volunteering with the Sonshine Soup Kitchen for the Salem Exchange Club and the American Diabetes Association annual bike ride. His hobbies include reading, sports, and hiking. Mike's family includes his three children.

Juan Rivera is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Juan has a strong work ethic and is known around our office for his constant willingness to learn more and take on new tasks. He has been working with SERVPRO®; of Lawrence for nine and a half years, while being in the industry for nine and a half. Juan has two children and enjoys exercising when not at work.

Vidal Londono is a Crew Chief and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Vidal has also completed the OSHA 10, IICRC Fire and Water training, while also being a certified lead supervisor. Vidal has a strong work ethic. He has been working with SERVPRO®; of Lawrence for four and a half years. Vidal’s enjoys fishing when he is not working.

Nicholas Lopez is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Nick has been with us for 6 months, has his OSHA certification and has been trained in construction safety. When not working, Nick enjoys spending time playing paintball, fishing, and traveling. He also donates clothes to the community to help those in need!

Rafael (Ralphie) Marquez is a Crew Chief withSERVPRO^®; and has completed our rigorous Employee Certification Training Program, the IICRC's Water and Fire Training along with the Mold Remediation course. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Ralphie has a strong work ethic and is able to take charge of new jobs. He has been working with SERVPRO for two years. Ralphie's family includes his mom and two sisters. When not at work, he enjoys playing various sports.

Jose Alicea is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Jose has 5 years of restoration experience and experience remodeling homes. He has been with us for 3 months. When not working, he enjoys spending time with his six children and two grandchildren.

Isamel "Izzy" Torres is a Crew Chief and has completed our rigorous SERVPRO Employee Certification Training Program along with the IICRC Water and Fire Remediation. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Izzy has 4 years of restoration experience with SERVPRO. When not working, Izzy enjoys spending time with his family and playing handball.

Freddie is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. In the past, Freddie has working in the construction industry and restored John Deer equipment. When not working, Freddie enjoys building gas powered remote controlled cars and then race them.

Mark is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Mark has enjoyed working with no profits to raise money for food pantries, the Boys & Girls Club, winter heating assistance programs, and battered women's shelters. He joys spending time with his family, playing basketball and football, and going fishing.