SERVPRO of Lebanon / Hanover / Littleton

Thank you so much!

I appreciate your service! Akim and Paul rock!!

We sustained flooding from the ditch next to our house. It backed into our basement and we had approximately 6" of water in our basement! For nine years my husband and I were in the property & casualty insurance business in the Lakes Region of NH. So many times we would connect our clients with SERVPRO for mitigation of water/flood/fire damage but never for ourselves! This time was our turn to call upon the professionals, we definitely needed help! When I discovered the disaster looming in our basement, without hesitation I called SERVPRO! Matt returned the initial call (after hours) and said he would put together a quote for me with the information I had given him. The next day we confirmed, also that the water had receded! Hurray! I said let's move forward, we have no choice! The following day Ramon and TJ arrived and after signing a couple of documents to proceed, Ramon the Senior Rep provided me with information of all they were going to do and placed all the equipment indicated on the quote that Matt gave me. Ramon and TJ were extremely polite, professional, friendly and with such a positive attitude for all the situations that they find themselves dealing with each and every day, is refreshing and amazingly unbelievable! God bless them! 

Thank you for this difficult task! I really appreciate the hard work and thoughtful help Ramon provided.

I was very pleased with your service for cleaning up my boiler room and attic space and would be happy to recommend you to others. I enjoyed working with the two young men who did my job. It was much less stressful than I expected. Thank you.

Very impressed by the on-site personnel ethics.

Great overall experience from start to finish.

Company was fast to respond to my original inquiry and were at the house to fix my problem in just a couple days, which was a bad odor coming from the heating ducts. The tech cleaned and disinfected all the vents and cleaned out the furnace in just a couple hours. The house and heating system are back to normal. Disinfectant doesn't have any strong chemical smells and is safe for the pets in the house which is nice to know. The technician was incredibly friendly and made sure our concerns and questions were answered.

I needed a professional carpet cleaning company, as soon as possible. SERVPRO was able to schedule me in within a few days, as other companies I called were one plus to three weeks out. I wondered why  were they available? why weren't they busy? Didn't they have enough clients? WRONG. They just 
accommodated me and kept a busy schedule. They have clean professional equipment ,work quickly, and when they left, the carpet was damp but they (Sam) reassured me it would dry in a few hours to a day. Said it depends how well the person who does the extraction is. Mike did a great job, even for a new guy, took only 4 hours to dry. And, in fact it was dry, clean, and  no odor!! 

I was a little nervous to send a contractor to our house without being there, but the SERVPRO team was fantastic. They kept us up to date and were in constant communication with us. Akim and Dan were fantastic in the field and Dave was great to work with in the office.

Dear Sam and Crew------   As you know so well, having a fire is a traumatic event, even one as small as mine.---- But I hope you know that if that is your challenge, no one can help solve the wounds like SERVPRO, especially if you have Sam at the helm of a great crew.   Sam, you've been amazing. Your knowledge, skill and focus have been an inspiration.  I always felt that you listened, you cared, you acted.--- I love your unique approach to life --- The Frosting on the Cake.-- You truly make a difference.   Thank you all for the great work you did to exceed your deadline. I am delighted -- But I will miss you.  Strange?!!   Keep up the great work. Cheers to Matt, too!   Susan Hastings Hanover

Thank you so much!

I appreciate your service! Akim and Paul rock!!

We sustained flooding from the ditch next to our house. It backed into our basement and we had approximately 6" of water in our basement! For nine years my husband and I were in the property & casualty insurance business in the Lakes Region of NH. So many times we would connect our clients with SERVPRO for mitigation of water/flood/fire damage but never for ourselves! This time was our turn to call upon the professionals, we definitely needed help! When I discovered the disaster looming in our basement, without hesitation I called SERVPRO! Matt returned the initial call (after hours) and said he would put together a quote for me with the information I had given him. The next day we confirmed, also that the water had receded! Hurray! I said let's move forward, we have no choice! The following day Ramon and TJ arrived and after signing a couple of documents to proceed, Ramon the Senior Rep provided me with information of all they were going to do and placed all the equipment indicated on the quote that Matt gave me. Ramon and TJ were extremely polite, professional, friendly and with such a positive attitude for all the situations that they find themselves dealing with each and every day, is refreshing and amazingly unbelievable! God bless them!