Water Damage
Fire Damage
Mold
Storm/Disaster
Commercial Services
General Cleaning
Specialty Cleaning
Mold Removal and Remediation
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Mold Remediation
- Specialized Mold Remediation Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Wilkes and Alleghany Counties
Service Areas
Have a Mold Problem?
When you discover mold growth in your home or business, it’s important to take immediate action because mold can quickly spread throughout your property. Our team is ready to respond to your call today.
- Emergency Service
- Inspection and Mold Damage Assessment
- Mold Containment
- Advanced Air Filtration Technology
- Mold Remediation
- Mold Damage Repair and Construction Services
* Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation.
What Is the Mold Remediation Process?
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
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Residential Mold Removal
Mold can come from many sources, including on clothing, pets, through open doors and windows, and because of excessive moisture, often in the aftermath of water damage. When it enters your home and begins to cause mold problems, it’s in your best interest to have professional mold remediation performed to help ensure safety and effectiveness.
Our professionals are equipped to assess the mold and provide remediation services, using advanced equipment and techniques to help ensure its source is located, and the mold is remediated. Given its potential to cause allergens and irritants that may cause health effects, our services will help maintain your peace of mind while our professionals work to clean up the mold as quickly as possible.
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Commercial Mold Remediation
Mold can enter your business in a variety of ways. Once spotted, it’s important you contact a cleanup and restoration company like SERVPRO as soon as possible. Given its ability to spread in 72 hours or less, and the possibility of allergens and irritants that may cause health effects as a result, time is of the essence when mold spreads in your business or commercial property.
We understand the urgency of returning your business to functioning condition, given that every hour of closed business is an hour of lost production and revenue. Take the necessary steps to help protect your customers, employees, and the health of your business by having our team assess and remediate any mold damage that may have grown in your commercial space.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Wilkes and Alleghany Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. Although the beginning was challenging, we treated every customer with empathy and respect, earning their trust one job at a time. Today, we serve the communities of Elkin, Moravian Falls, North Wilkesboro, Sparta, and Wilkesboro, NC. Our dedicated team operates 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Over the years, we’ve helped countless individuals and businesses recover from disasters, including those impacted by Hurricane Helene.
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. This guiding principle has been the foundation of our success and will continue to shape our future. Our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.
We are a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians! Additionally, as part of SERVPRO’s national network of qualified franchises, we can handle disasters of any size, no matter how large or small.
Our Services
We take pride in offering a wide range of services to our community, with a 98% satisfaction rate from customer surveys. These services include:
•Commercial and residential fire, smoke, and soot damage cleanup
•Water damage restoration
•Mold mitigation and remediation
•Biohazard cleanup
•Deodorizing
•Much more!
Our expertise extends beyond local jobs. We are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have responded to major disasters, including Hurricane Florence and other catastrophic events across the country.
As a preferred vendor for leading insurance companies, we participate in structured vendor programs and contracts to provide our customers with the highest quality service.
Our State-of-the-Art Equipment
To deliver exceptional results, we operate an advanced textile cleaning facility and warehouse for recovering items damaged by fire, smoke, and water. Our cleaning room includes commercial washers, dryers, and the Esporta cleaning system, capable of restoring over 85% of items once considered non-restorable.
We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber, enabling us to restore items with precision and care.
Community Involvement
At SERVPRO of Wilkes and Alleghany Counties, we believe in giving back to our community beyond our restoration services. We encourage our employees to actively participate in community groups and events. Our team is involved in local festivals, parades, and initiatives supporting schools, first responders, and charitable organizations.
We also strive to educate our community by offering free continuing education (CE) classes and hosting “lunch and learns” to increase awareness of the services we provide.
Certifications
To ensure we deliver the best possible outcomes for our customers, we hold the following qualifications:
•Lead Renovation, Repair, and Painting
•Lead Renovation Certified Firm
•Clean Trust (IICRC) Certified Firm
•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)
•NADCA member with two ASCS on staff
•NC licensed general contractors with unlimited license
•Accredited by the Better Business Bureau with no complaints to date
•Large Loss Restoration Team (through SERVPRO corporate)
We’re proud to serve Wilkes and Alleghany Counties with professionalism, care, and expertise. When disaster strikes, you can count on us to be there.
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