Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Northeast Minneapolis
Cory Bates
Cory, the owner of our 11 franchises, has been with SERVPRO for 21 years. He began his professional career in the United States Navy aboard the aircraft carrier USS Kitty Hawk (CV-63), operating throughout the Pacific and Indian Oceans and completing two tours in the Arabian Gulf. As an Aircraft Director on the ship’s flight deck, Cory was responsible for the safe and efficient launch and recovery of aircraft, managing the movement of people and equipment, and ensuring their combined safety.
After his honorable discharge, Cory returned home to study East Asian Language and Culture at the University of Kansas. He then embarked on a career in property restoration. Drawing from his training and experience in the high-stakes environment of an aircraft carrier’s flight deck, Cory has successfully built his business and managed complex projects. He takes pride in his team and their achievements, as the company has grown to become one of the largest and most respected operators in the SERVPRO system.
“Our goal has never been to be the biggest, but it has always been to be the very best,” Cory says. He is grateful that SERVPRO has given him the opportunity to engage with the community through various charities and local outreach programs, including Ronald McDonald House, Big Brothers Big Sisters KC, Kids TLC, Variety KC, and the Maranatha Family Worship Center.
Mike Hogan
Mike Hogan is our General Manager and part owner of SERVPRO®; Team Bates/Hogan.
What he enjoys most about his job is building relationships with his co-workers and watching them reach their full potential. In his free time he likes to be outdoors with his wife and children.
Alec Demgen
General Manager Alec is a charter member of SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis locations. He is our operations manager. We hired Alec as a restoration supervisor, and he has worked his way up in the company managing commercial and residential projects for water, fire, mold, content, biohazard and general cleaning. He now oversees production and business development for our Minneapolis franchises. Alec lives in South Minneapolis with his fiancée.
Gustavo Amato
Project Manager
Gustavo is one of our Project Managers at SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis. Gustavo got his start in restoration on large storm projects and has over 5 years of. experience in water, fire and mold restoration.
Dominic Christensen
Project Manager
Dominic is one of our project managers. He has a degree in Medical Lab Technology and has been in the restoration field for nearly 10 years. He is IICRC certified in water, fire, mold, odor and carpet cleaning. He is also RSA certified in crime scene and trauma clean up. When he’s not working you will find him with his wife and two daughters or pursuing one of his many nerdy hobbies.
Kolbie Jacoby
Kolbie is our Director of Sales and Marketing and has been a dedicated member of the SERVPRO team since 2017, combining her passion for helping people with her expertise in restoring buildings and preventing business interruptions. With a background in hospitality management and a degree from Kansas State University, she brings a unique perspective to her role. Before joining SERVPRO, Kolbie spent five years as an event coordinator, where she developed a strong sense of empathy for her clients' needs. Starting as a Business Development Representative, she quickly advanced to Commercial Account Manager, and in 2022, she was promoted to Director of Sales and Marketing. Now, she leads a team of 10 across four markets—Kansas, Missouri, Minnesota, and Oklahoma—driving growth and scalability for the company. Outside of work, Kolbie is a proud wife to her husband John a financial advisor with Edward Jones and mom to their two year old daughter Collins.
Derek Crockett
Heather Bates
Heather is our Director of HR. Her high engagement and ingenuity landed her in the role of HR Representative she facilitates communication and collaboration between the experts in our various departmental fields. In her high-impact role, she problem solves to create clear, positive solutions that affect employees and customers.
She promotes employee engagement and advancement by keeping the various departments current on new processes and events. We consider her the axel that keeps all of us spokes together and the wheel rolling towards our collective goals.
When not here, she is often involved in some active and outdoorsy activities such as swimming, volleyball, and walking the dog.
Lucas H.
Restoration Supervisor
Lucas is a Restoration Supervisor for SERVPRO of Northeast Minneapolis and SERVPRO of Downtown
Minneapolis. Lucas has been with us since November of 2021 and is always quick to respond to an after-hours call. Lucas is a farmer in his spare time and loves the outdoors.
Mariah W.
Office Administrator
Mariah is our office administrator at SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis. Mariah has been with us since 2021 and is the glue that holds it all together. She enjoys spending time with her family and doing summer activities.
Jon M.
Restoration Supervisor
Jonathan is a restoration supervisor for SERVPRO®; of Northeast Minneapolis & SERVPRO®; of Downtown Minneapolis. Jon comes from a background in security management. Jon has two years of experience and is IICRC certified in fire, as well as having considerable experience running commercial and residential projects for fire and water.
Seth M.
Restoration Supervisor
Seth is a restoration supervisor for SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis who has been with us since December 2020. Seth is experienced in residential and commercial water loss, mold, fire and content inventory/packing/cleaning. Seth is IICRC certified in water.
Ben A.
Restoration Supervisor
Ben is a restoration supervisor with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Ben is IICRC certified in water. Ben is also a musician and plays guitar in his free time.
Isaac C.
Production Technician
Isaac is a production technician with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Originally from California, Isaac has over 20 years of experience in restoration, reconstruction and painting. Isaac is a jack of all trades and always brings a positive energy to the morning meetings.
Jose R.
Production Technician
Jose is a production technician with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Jose comes from a landscaping background and has been with us since October 2022. Jose is experienced in commercial and residential water losses as well as mold.
What our
customers are saying
Don’t believe those TV shows telling you fixing a home’s problems is easy. Call a professional restoration service like SERVPRO when you have fire damage. The equipment and techniques they have available is far better than you will ever find on your own.
Flooding in our area affected many homes. SERVPRO was virtually the only business ready to deal with the aftermath and we are lucky to have them. Call as soon as you find yourself in trouble and let them help.
When water floods your home you want to make sure to act quickly. Only a company like SERVPRO has the equipment and staff necessary to work fast so things don’t get worse. This is one of those moments when paying for a professional service makes all the sense in the world.
This was a great experience at a difficult time!
Restoring your home after a flood is not for amateurs. There are so many things that could go wrong that you’re better off calling a company like SERVPRO and letting them take over. Trust the professionals.
SERVPRO was professional from start to finish. Seth and his team worked tirelessly to communicate with us and answer all of your questions. They were always on time and in great spirits. Service like SERVPRO provides his becoming harder and harder to find. An outstanding experience for our family.
I called a few places explaining what we needed to restore our home after a fire incident. It wasn’t until I spoke to SERVPRO that I realized how important it was to hire someone trained specifically to handle situations like mine. Don’t hesitate to enlist your help when you need it.
Victor was great. Helpful and informative. Put our mind at ease.
SERVPRO was quick to respond. They worked directly with our insurance which made ours lives much easier, and they were all very pleasant. I was impressed with their focus on the safety of our family and children, they made a difficult situation easier to handle.
Don’t believe those TV shows telling you fixing a home’s problems is easy. Call a professional restoration service like SERVPRO when you have fire damage. The equipment and techniques they have available is far better than you will ever find on your own.
Flooding in our area affected many homes. SERVPRO was virtually the only business ready to deal with the aftermath and we are lucky to have them. Call as soon as you find yourself in trouble and let them help.
When water floods your home you want to make sure to act quickly. Only a company like SERVPRO has the equipment and staff necessary to work fast so things don’t get worse. This is one of those moments when paying for a professional service makes all the sense in the world.
This was a great experience at a difficult time!
Restoring your home after a flood is not for amateurs. There are so many things that could go wrong that you’re better off calling a company like SERVPRO and letting them take over. Trust the professionals.
SERVPRO was professional from start to finish. Seth and his team worked tirelessly to communicate with us and answer all of your questions. They were always on time and in great spirits. Service like SERVPRO provides his becoming harder and harder to find. An outstanding experience for our family.
I called a few places explaining what we needed to restore our home after a fire incident. It wasn’t until I spoke to SERVPRO that I realized how important it was to hire someone trained specifically to handle situations like mine. Don’t hesitate to enlist your help when you need it.
Victor was great. Helpful and informative. Put our mind at ease.
SERVPRO was quick to respond. They worked directly with our insurance which made ours lives much easier, and they were all very pleasant. I was impressed with their focus on the safety of our family and children, they made a difficult situation easier to handle.
About Us
The needs of the Greater Minneapolis area regarding potential water, fire, and storm disasters never cease. Because of this, we understand the values of efficient service and restoration, as this both saves our customers money but also allows us to remain available for the next possible disaster. Readiness is a trait that owner Cory Bates has brought over from his time in the United States Navy, and one of his driving forces for choosing a selection of veterans to help fill out the ranks of his SERVPRO team. Homeowners know what to expect from SERVPRO of Northeast Minneapolis because we have a knowledgeable staff that cares for properties, their occupants, and seeks to be leading professionals in the restoration field.
The Importance of a Fast Response to Minneapolis Homes
Disasters and resulting property damage all fall under a specific timeline for restoration and recovery. The sooner our experienced technicians can begin vital mitigation efforts, the more of the property and its contents that we can preserve and ultimately restore. The right recovery training and ability also make a difference, as several threats require advanced cleaning techniques homeowners cannot manage on their own. Between our full roster of restoration technicians and building trade professionals, we can offer many vital services, including:
- Post-Disaster Cleanup
- Extraction
- Air Quality Cleaning
- HVAC Cleaning
- Electronics Cleaning
- Reconstruction
- Structural Repairs
Restoring the Community Just as We Restore Damaged Properties
There is a need for compassion and care for our neighbors and fellow man now more than ever, and we work to embody that with the work that we do in our communities. While we work around the clock on some of the fiercest restoration projects commercial and residential properties in the area require, we also devote our time and resources to other significant needs of Hennepin County, and in neighboring communities to Minneapolis we share with you. We work closely with many veteran services active in the area, as well as programs like the American Red Cross, local fundraising and awareness events, and the athletic programs for the city’s youth.
