Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
About Us
Here to Help® 24/7.
SERVPRO of Gaylord & Cheboygan
About Us
Founded in 1967, The SERVPRO® Franchise system is most widely known for their fire and water cleanup and restoration services. The network of individually owned and operated franchises responds to property damage emergencies, restoration and cleaning services. SERVPRO® responds to emergencies ranging from small individual residential disasters to multi-million dollar, large-loss commercial damages, providing coverage in all 50 states, as well as Canada.
The SERVPRO® franchise system has grown to over 1,800 individually owned and operated franchises. Originally, Doug Bailey and his wife moved to Northern Michigan and started the SERVPRO® of Gaylord & Cheboygan franchise. After establishing the Gaylord & Cheboygan territory in 2000, Doug then began expanding and running a franchise in the Upper Peninsula in 2009. In late 2019, another expansion was made which added the SERVPRO® of Bellaire, Kalkaska, Lake City & Grayling to the servicing area.
The Northern Michigan franchise has been ranked in the top 100 SERVPRO® franchises for several years in a row. A large portion of the growth Doug attributes to the compassion and customer service that the entire team possesses when helping customers in their time of need. They have earned the trust of many insurance companies, property managers, business owners, and the communities with their presence within all of the Northern Michigan Communities they serve. Doug and his entire team's knowledge of the industry, their work ethic, and well known presence since 2000 has made us an industry leader in the Restoration and Cleaning Services throughout Northern Michigan.
Our administrative office, warehouse space and storage units are located in Gaylord and expand throughout several Northern Michigan counties. Nearly 50 employees are on staff and several subcontractors are located throughout the operating territories offering many services beyond the fire and water cleanup and restoration services including: asbestos abatement, commercial cleaning, trauma scene cleanup, disaster preparedness consulting with our Emergency Ready Plan, contents inventory, and reconstruction services.
We continue to grow and prove that we are the premier cleaning and restoration company in Northern Michigan as a result of our team consistently providing excellent and professional customer care, great work product, and a willingness to apply our education and training set forth by our devoted leader Douglas Bailey. Doug provides for his employees opportunities for growth, continuing education and training opportunities, and most importantly a positive work space.
The communities we serve have played a large role in our growth accomplishments and we are very thankful for that. We are proud and honored to be a part of these local communities. We are grateful for their trust in our services and staff.
Service Area
Certifications
- RRT - Carpet Repair & Reinstallation Technician
- CMT - Commercial Carpet Maintenance Technician
- RCT - Rug Cleaning Technician
- OCT - Odor Control Technician
- AMRT - Applied Microbial Remediation Technician
- Successful Subrogation for Restoration Contractors
- HST - Health and safety Technician
- CCT - Carpet Cleaning Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- WRT - Water Damage Restoration Technician
Payment Info
The following cards are accepted:Awards
- Franchise of The Year Central Michigan
- Franchise of The Year Central Michigan
Affiliations
- Charlevoix Chamber of Commerce
- Northern Michigan Builders Association
- Institute of Inspection Cleaning and Restoration
- Cheboygan Chamber of Commerce
- The Honorable Order of The Blue Goose International
- Petoskey Chamber of Commerce
- Otsego County Economic Alliance Partner
- Gaylord Chamber of Commerce
- Hydro Lab
What our
customers are saying
Our insured's raved about Amber and the rest of your crew for doing such a god job for them on their water loss. They really appreciate the great communication from them and could not say enough great things about SERVPRO. Thank you for the great service. I never have to worry about a claim when you guys are on it.
I am remiss in not posting sooner but on Dec. 28 th 2017 walked into a flooded mess these guys were on it from the start, can not say enough about how much damage they stopped from happening would recommend to anyone!
Thank you for all of your help with our sewage loss. Your crew, Dan, Josh and Jimmy did a fantastic job! The plumbers had to come out this week and they were impressed with the job you guys did! Again, thank you!
I was very impressed with the entire experience. All of the employees from SERVPRO were great. They were courteous, clean, and professional.
Working with Shawn from your Gaylord office was helpful respectful and efficient to what our job entailed. All question were answered and bill was explained The guys who came to the house were clean and very helpful in explaining the process that would happen over a period of time. Did not leave a mess laid plastic down and cleaned up after themselves after every trip. Thank you for making this disaster seamless and short term. Would recommend the company anytime. Thanks again and good job team!
We recently used SERVPRO a few months ago for water restoration damage. We were blessed to be given Amber for our project manager. Amber did an amazing job...Amber who was extremely communicative and polite, always kept me up to date and with any changes. The job was done with professionalism and items returned exactly on time, per our conversations. I will highly recommend Amber for a project manager from SERVPRO to anyone. Thank you for making the chaos less stressful.
Our company has had continued quick response from SERVPRO for our COVID-19 cleanings. Your Gaylord & Cheboygan team have been great to work with.
One of our clients suffered a water damage in their home due to an ice dam. Here is what our customer had to say about the process.
"During a physical inspection, Tim demonstrated widespread knowledge about the damages as well as repairs. After paperwork, Tim pulled together a wonderful team of caring individuals who were a reflection of the care he had for my home! Everyone, from contractors to the SERVPRO support staff were corteous and showed respect for my home during their work! I appreciate SERVPRO and the services your company provides! I especially appreciate Tim and his ability to execute to the satisfaction and beyond of me the client. I appreciate deeply having access to such services in Northern Michigan, which means a huge THUMBS UP and loads of gratitude to the parent company, its franchisees and all the employees and service providers!"
Continue doing a great job! They kept me informed by calling first to say they were coming, very important during an emergency. I can't thank the Gaylord SERVPRO and crew enough. They were professional, got here within reason and did a great job. Thank you to the crew who made a stressful night less stressful!!!
Our insured's raved about Amber and the rest of your crew for doing such a god job for them on their water loss. They really appreciate the great communication from them and could not say enough great things about SERVPRO. Thank you for the great service. I never have to worry about a claim when you guys are on it.
I am remiss in not posting sooner but on Dec. 28 th 2017 walked into a flooded mess these guys were on it from the start, can not say enough about how much damage they stopped from happening would recommend to anyone!
Thank you for all of your help with our sewage loss. Your crew, Dan, Josh and Jimmy did a fantastic job! The plumbers had to come out this week and they were impressed with the job you guys did! Again, thank you!
I was very impressed with the entire experience. All of the employees from SERVPRO were great. They were courteous, clean, and professional.
Working with Shawn from your Gaylord office was helpful respectful and efficient to what our job entailed. All question were answered and bill was explained The guys who came to the house were clean and very helpful in explaining the process that would happen over a period of time. Did not leave a mess laid plastic down and cleaned up after themselves after every trip. Thank you for making this disaster seamless and short term. Would recommend the company anytime. Thanks again and good job team!
We recently used SERVPRO a few months ago for water restoration damage. We were blessed to be given Amber for our project manager. Amber did an amazing job...Amber who was extremely communicative and polite, always kept me up to date and with any changes. The job was done with professionalism and items returned exactly on time, per our conversations. I will highly recommend Amber for a project manager from SERVPRO to anyone. Thank you for making the chaos less stressful.
Our company has had continued quick response from SERVPRO for our COVID-19 cleanings. Your Gaylord & Cheboygan team have been great to work with.
One of our clients suffered a water damage in their home due to an ice dam. Here is what our customer had to say about the process.
"During a physical inspection, Tim demonstrated widespread knowledge about the damages as well as repairs. After paperwork, Tim pulled together a wonderful team of caring individuals who were a reflection of the care he had for my home! Everyone, from contractors to the SERVPRO support staff were corteous and showed respect for my home during their work! I appreciate SERVPRO and the services your company provides! I especially appreciate Tim and his ability to execute to the satisfaction and beyond of me the client. I appreciate deeply having access to such services in Northern Michigan, which means a huge THUMBS UP and loads of gratitude to the parent company, its franchisees and all the employees and service providers!"
Continue doing a great job! They kept me informed by calling first to say they were coming, very important during an emergency. I can't thank the Gaylord SERVPRO and crew enough. They were professional, got here within reason and did a great job. Thank you to the crew who made a stressful night less stressful!!!