Meet Eric!

Eric is a Project Manager here at SERVPRO of Big Rapids/Fremont.

Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

When Eric isn't working, he enjoys spending time outdoors with his girlfriend and dog. Eric loves camping and racing dirt bikes, and can often be found in his garage tuning up his bike for his next race.

Meet Dan!

Dan is an important member of our team here at SERVPRO of Big Rapids/Fremont.

Upon joining our team in July 2013, he completed out SERVPRO Employee Certification Training Program. As a certified Water Damage Restoration Technician from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Dan also spends much of his time backing up the Production Team.

Having spent most of his career in construction-related industries such as electrical, HVAC, equipment rental and fleet management, Dan is a wealth of knowledge with regard of commercial water and fire cl

In his spare time, Dan enjoys spending time with his youngest two children. Most often this involves supporting his son with sports. Dan and his daughter enjoy bass fishing or just watching a movie together. One of Dan’s passions has been traveling, most of which has been while doing short-term mission projects to places like Ciudad Juarez, Mexico; San Raymundo, Guatemala and Annville, Kentucky.

Meet Nate!

Nate is one of our hardworking project managers here at SERVPRO of Big Rapids/Fremont.

Upon joining our team in 2016, he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Nate enjoys spending time with his wife and dog. In his free time, he likes to hunt, fish, and play video games!

Meet Steve!

Steven Smith is our Sales and Marketing Manager at SERVPRO of Big Rapids/Fremont.

Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Steve manages our relationships in our serving areas with Insurance agents and adjusters with events and learnings. He is involved in the community to keep awareness about our services in case of an emergency happens. Staying involved with local Chamber of Commerce events and American Red Cross.

Steve enjoys spending time golfing and baseball games.

Meet Dawn!

Dawn is our Human Resources Manager at SERVPRO of NE Grand Rapids.

Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration.

Dawn loves Spending time outdoors! Some of her favorite activities include fishing, hiking, and camping!

Meet Susan!

Susan is our lovely Accounting Manager at SERVPRO of Big Rapids/Fremont!

Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Susan comes with a lot of experience in the business and passion for what she does every day.

Susan enjoys spending time with her family and playing games. When she finds free time, she likes to curl up with a good book.

Meet Nick!

Nick is our Job File Coordinators here at SERVPRO of Big Rapids/Fremont!

As a job file coordinator, he writes estimates, completes job uploads, and performs audits! Nick is a huge fan of movies, some of his favorites being Boogie Nights and Goodfellas. Prior to working at SERVPRO, Nick worked for a baseball team for 6 years. He's left handed, and is the official champion of our office fantasy football team, defeating his rival / coworker, Steve Smith.

Meet Casey!

Casey is one of our crew chiefs/estimators! When he's not doing estimates, he oversees jobs, including specialty jobs, such as soda blasting, spray sealing, and mold remediation. Casey is married, and they have one daughter. He enjoys learning new things, and overcoming new challenges. He loves cars, going on vacations, country music, concerts, and family outings. He served in the United States Marine Corps, and we are extremely grateful for his service.

Meet Josh! Josh used to work for us part time as he finished up college, but we are happy to say he is finally with us full time! Josh has a degree in Construction Management, and he brings so much knowledge and fun to our team!

Meet Domo! Domo is one of our amazing production techs, and he's the type of guy that always goes the extra mile to get something done. He may be quiet, but don't let him fool you, he's one of the most friendly guys around!

Meet Matt! Matt is one of our production technicians here at SERVPRO, and he is such a vital part of our team. Matt is the type of guy to offer a helping hand to anyone he meets, and you can often find him encouraging his teammates and offering a listening ear. Matt enjoys spending time with beautiful wife and daughter when he's not at work!

Meet Jake! Jake is one of our production techs here at SERVPRO, and he is a man of many talents! When he's not working hard out in the field, Jake can be found doing tricks on his skateboard, singing and making music, or hanging out with his friends.

Meet Tyler! Tyler is our second job file coordinator! Outside of work, Tyler enjoys grabbing a drink with friends, hanging out with his Cat, and traveling! We love having him on our team!

Meet Keith! Keith is our Marketing manager here at SERVPRO, and we could not be more thankful that he joined our team! Keith grew up in the Chicago area, and is passionate about good pizza, working out, and spending time with his family and friends. Keith is kind hearted, a great leader, and has a contagious laugh that brings joy to everyone around him.

Meet Amanda!

Amanda is our highly energetic, extremely talented and always a joy to be around Financial Administrator! Amanda is a crime documentary junkie, loves enjoying the outdoors, and spending free time with her family watching football!

We are over the top excited and happy that she is part of the SERVPRO family!

Meet Jake S!

Jake is our Marketing Support Coordinator! He is responsible for all of our social media channels and community engagement!

In his free time Jake enjoys spending time with his girlfriend, playing video games, and going out for drinks with friends

Meet Jeff!

Jeff joined us in January of 2022 and is our Reconstruction Operation Manager. Jeff is in charge of building up and kicking off our reconstruction division.

In his free time Jeff enjoys spending time with his family, doing church activities, as well as playing and watching sports!

Meet Thomas!

Thomas is one of our talented Production Technicians, and comes to us all the way from Milwaukee! Thomas previously worked with SERVPRO of Milwaukee County before joining us!

In his free time Thomas enjoys spending time with his dog and girlfriend, playing sports and video games, and being out in Nature!

Meet Alyson!

Alyson joined the team as our Receptionist in April of 2022!

Alyson has a cat named "Juice", a bachelors degree in Psychology from Grand Valley State University, and enjoys longboarding in her free time!

Meet Aarron!

Aarron joined our team in May of 2022, and brings to our team a year in restoration and ten years in construction!

In his free time Aaron enjoys making art and music, traveling, and hiking!