General Manager

Meet Nick, the General Manager of SERVPRO. With over a decade of dedicated service to the franchise, Nick brings a wealth of experience and expertise to every project. As an IICRC certified professional in Water Damage Restoration (WRT) and Applied Microbial Remediation (AMRT), Nick possesses the skills and knowledge necessary to handle every aspect of mitigation and reconstruction with precision and efficiency.

Nick holds a Bachelor's degree in Business Management from Marymount University and a Master of Business Administration (MBA) from the University of North Carolina Chapel Hill. This educational background, coupled with years of hands-on experience, equips Nick to deliver unparalleled service to clients.

Born and raised in the DC/NOVA area, Nick is not only deeply rooted in the community but also a passionate hometown sports fan. With Nick at the helm, you can trust SERVPRO to provide top-notch restoration services backed by a commitment to excellence and a personal touch.

Production Manager

Meet Justin, our dedicated Production Manager at SERVPRO. Joining the SERVPRO family in 2014, Justin brings a wealth of expertise in construction, remodeling, and finishing to his role. As the leader of our dynamic "On the Field Team," Justin ensures that every project is executed with precision and excellence.

Beyond his commitment to restoration, Justin is an avid outdoorsman, finding solace in the pursuits of hunting and fishing when he's not on site. A passionate football enthusiast, he proudly supports the Baltimore Ravens, cheering them on during each season.

Justin's dedication to his craft extends to his certifications from the IICRC, including Water Restoration Technician (WRT), Applied Microbial Remediation Technician (AMRT), and Drying Technician (ASD). With Justin at the helm, you can trust SERVPRO to deliver exceptional restoration services coupled with a genuine passion for customer satisfaction

Operations Manager

Introducing Garrison Hughes, our dedicated Operations Manager at SERVPRO. With a keen eye for detail and a commitment to excellence, Garrison plays a pivotal role in ensuring that every project is executed with precision and professionalism.

A graduate of Old Dominion University with a degree in Business Management, Garrison brings over 10+ years of industry experience to his role. Whether he's in the office completing estimates for clients or meeting with them in-person to create detailed scopes of work, Garrison's expertise and dedication shine through in every interaction.

Joining SERVPRO 8 years ago and becoming an integral part of our franchise since the beginning of 2023, Garrison's tenure with us reflects his unwavering commitment to our team and our clients. With his wealth of experience and hands-on approach, Garrison ensures that each project is handled with care and efficiency, delivering results that exceed expectations.

Reconstruction Manager

With over 15 years of extensive experience in the field of property reconstruction, Omar stands as a seasoned expert in restoring properties to their former glory. He has been an integral part of our team at SERVPRO of Wheaton/Kensington for the past four years, bringing a wealth of knowledge, skill, and dedication to every project he undertakes.

As our Reconstruction Manager, Omar plays a pivotal role in overseeing the reconstruction phase of our services. From coordinating with clients and insurance adjusters to managing subcontractors and ensuring quality control, Omar's leadership ensures that every project is executed with precision and efficiency.

What truly sets Omar apart is his unwavering dedication to customer satisfaction. He understands the emotional toll that property damage can have on individuals and families, which is why he approaches each project with empathy and compassion. Omar is not just a manager; he is a trusted ally, guiding clients through the restoration process with professionalism and care.

Job File Coordinator

Meet Shanelle, our esteemed Job File Coordinator at SERVPRO, who serves as the welcoming voice and efficient point of contact for all incoming calls. Joining our team in 2022, Shanelle brings with her a warm, optimistic, and compassionate personality that leaves a lasting impression on every client interaction.

Beyond her role in the office, Shanelle treasures moments spent with her family, cherishing the bonds that bring joy and fulfillment to her life. An avid traveler, she embraces new adventures and experiences, exploring diverse cultures and landscapes whenever she can.

With Shanelle at the forefront of our client communications, you can trust that your inquiries and concerns will be handled with care and professionalism. Her dedication to providing exceptional service, coupled with her genuine warmth and positivity, ensures that every interaction with SERVPRO is both welcoming and reassuring.

Mitigation Manager

Paul brings over two decades of invaluable experience in the mitigation and remediation industry to his role as Mitigation Manager at SERVPRO. With a passion for excellence and a commitment to delivering top-tier service, Paul holds multiple certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), showcasing his expertise and dedication to the field.

Beyond his professional pursuits, Paul finds solace and exhilaration in the great outdoors, often spending his free time outside, embracing nature's beauty. An avid motorcycle enthusiast, he enjoys the freedom of the open road, with his motorcycle serving as both a mode of transportation and a source of adventure.

Dreaming of far-off destinations, Paul aspires to journey to Thailand, eager to immerse himself in its rich culture and scenic landscapes. Additionally, he harbors ambitions of embarking on a cross-country motorcycle trip to California, seeking the thrill of the open highway and the opportunity to explore new horizons.

Paul's enthusiasm for SERVPRO stems from its robust franchising model and unparalleled brand recognition. He values the company's commitment to excellence and its unwavering dedication to assisting clients in their times of need.

With his wealth of experience, passion for adventure, and dedication to service, Paul is an invaluable asset to the SERVPRO team, embodying the spirit of excellence and innovation in every endeavor.

Lead Technician

Meet Justice, our Demolition Lead at SERVPRO, bringing his expertise and dedication to every project since joining our family in 2019. Known for his reliability and commitment, Justice is a valued member of our team.

During his downtime, Justice finds solace in relaxation, often accompanied by his favorite tunes. With a passion for music, he enjoys immersing himself in melodies that soothe the soul and uplift the spirit.

With Justice at the helm of demolition projects, you can trust SERVPRO to deliver efficient and effective services with a focus on excellence and precision.

Project Manager

Lead Technician

Technician

Technician

Technician

Technician

Technician

Meet Flor, a dedicated Technician at SERVPRO, who joined our family in 2022, bringing valuable experience in the restoration industry. Known for her kind and playful personality, Flor is a wonderful addition to our team, always ready to lend a hand and collaborate with her colleagues.

Outside of work, Flor finds joy in spending quality time with her loved ones, often opting for long, relaxing walks to unwind and connect with nature. With her compassionate nature and strong work ethic, Flor embodies the spirit of teamwork and dedication that defines SERVPRO.

When Flor is on the job, you can trust that your restoration needs will be handled with care and expertise, ensuring that your property is restored to its preloss condition with precision and efficiency.