Marissa, Zach, and Chris did an excellent job managing and overseeing the mitigation and remediation of our home after it was flooded for the second time. During an incredibly devastating experience, they brought our family comfort, reassurance, and confidence every step of the way. Their professionalism, expertise, and commitment to ensuring the remediation was done thoroughly—not allowing any shortcuts and holding the other company accountable throughout the process—meant the world to us. Their dedication gave us peace of mind when we needed it most. You truly are a five-star team! Thank you, Marissa, Zach, and Chris of SERVPRO of Charles County, for your outstanding service and genuine care. We are incredibly grateful!

Marisa Shiflette and her team were awesome. Kept me up to date on what was going on daily and confirmed times that they would arrive each day.

AMAZING SERVICE LAKIYA, PRESCOTT AND AARON! I had an outstanding experience with Servpro from start to finish following a water leak in my basement. After discovering a leak that had likely been ongoing for 7–10 days, I contacted Servpro and was immediately impressed by the level of customer service I received. Lakiya was my first point of contact, and she was absolutely phenomenal. She was professional, courteous, knowledgeable, and genuinely caring throughout the process. What stood out most was her commitment to customer service—she even followed up with me multiple times to ensure everything was going smoothly. Her communication and professionalism made a stressful situation much easier to manage. The technicians, Prescott and Aaron, were equally impressive. They arrived promptly, worked efficiently, and demonstrated a high level of expertise throughout the water restoration process. They took the time to explain every step, answered all of my questions, and made sure I understood exactly what was being done and why. Their professionalism, knowledge, and attention to detail gave me complete confidence that my home was in good hands. From my initial phone call through the completion of service, the entire Servpro team went above and beyond to provide exceptional customer care. They turned a stressful water damage situation into a smooth and manageable experience. I highly recommend Servpro, and I want to specifically recognize Lakiya, Prescott, and Aaron for their outstanding service. Thank you all for your professionalism, dedication, and commitment to excellence!

Matt and his team came out and was very professional and swift with there work. I am very pleased on there prompt response and excellent service.

Job well done to Prescott and his crew, Aaron, Brandon and James from ServPro of Charles County and Oxon Hill. They were very courteous, professional and treated our home with great care. The water damage while seemingly severe to us, they put us at ease, walking us through every step of the mitigation process. They handled us and our furnishings with great care and appreciation, while putting us at ease that the entire process would be taken care of to the best of their ability.

i would like to give kuddos to Alex, Jeremy and Khalil for the work they did at my home. Removing water damage to my basement, they were efficient, always on time and got the job done in a timely manner. Answered the questions when asked. I highly recommend these 3 individuals in my home anytime, Hats off to this team.

We were very pleased with the service we received from the Servpro team (Marisa, Kojo, Zach, Shavon and Jasper). They all were professional, prompt, experienced in handling the water in the basement, and detailed. Marisa kept us informed on the process which eased our concerns. We had a great experience.

Matt and his crew did a great job and were very friendly and helpful