Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Shrewsbury / Westborough
SERVPRO® of Shrewsbury/ Westborough
Our highly trained and experienced team is ready for all of your restoration needs.
We are an IICRC Certified firm.
SERVPRO of Shrewsbury/ Westborough specialize in fire, water, mold cleanup and restoration. SERVPRO of Shrewsbury/ Marlborough is helping to make it "Like it never even happened."
Donny McKendall, Owner SERVPRO of Worcester
Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Shrewsbury/ Westborough team to new heights in capacity and capabilities.
A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.
Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.
Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Shrewsbury/ Westborough is Here to Help.
Business Development Team
Independently owned and operated, SERVPRO of Shrewsbury/ Westborough is dedicated to our community and actively involved in the local chambers of commerce.
Our Business Development team consists of highly trained, customer service driven professionals.
Jeff Dumas, Sales and Marketing Manager/Customer Success Manager
Jeff is our Sales and Marketing Manager/Customer Success Manager. He brings several years of management, marketing, and sales experience with a strong focus on building long-term relationships within the community he serves.
Jeff is passionate about being part of a team that holds themselves to an expectation of being an industry leader with a customer-centric approach.
Chuck Sargent, Sales Manager
Chuck is the Sales Manager at SERVPRO of Shrewsbury/ Westborough.
He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.
Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.
In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.
Production Staff
We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.
Wally Gagne, Operations Manager
With over 8 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. He and his team are always focused on quality work and our client’s satisfaction.
Wally is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration.
He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor, trained in COVID-19 & Pandemic Preparedness and has attended a Construction Supervisor License Preparation Course.
In his free time, Wally enjoys spending time with his his family, pets and friends. His hobbies include gaming and golf.
Fae Risio, Project Coordinator
Fae joined our team in May of 2021 and is our Project Coordinator. Her job responsibilities include keeping our clients up-to-date on the status of their projects, coordinating projects during the mitigation process, and making sure they’re happy with the service we provide.
Fae is always willing to lend a helping hand in the office and prides herself on being a compassionate liaison during stressful situations for our customers.
Fae graduated from Nichols College in 2013 with a bachelor’s degree in English, where she was the president of their literary magazine. In her spare time Fae enjoys baking, watching crime documentaries, spending summer weekends in Frye Island, Maine, and visiting with family and friends.
Troy Carbone, Warehouse Manager
As Warehouse Manager, Troy is responsible for all SERVPRO Warehouse related activities including the inventory and management of vehicles, equipment, product and supplies. Troy also oversees Safety & Risk Compliance in accordance with SERVPRO®; and OSHA safety policies and manages facility maintenance.
A highly seasoned and respected professional, Troy brings 24 years of Warehouse Operations Management, Transportation Management and USDOT/OSHA Compliance Management experience to his position at SERVPRO®;. With a focus and dedication to safety, Troy has 15 years of Safety Training and is an OSHA Certified Material Handling Equipment Instructor.
Troy is a dedicated family man who enjoys spending time with loved ones, camping, music, classic cars and motorcycles.
Javier Rodriguez, Restoration Supervisor
An experienced Restoration Supervisor, Javier has worked for SERVPRO of Shrewsbury/ Westborough for over 6 years. He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing
What our
customers are saying
SERVPRO Shrewsbury/Westboro provides excellent customer service! I would like to thank Chuck Sargant for his professionalism when discussing a mold claim. He took the time to explain the process and provide reassurance that SERVPRO would remedy the situation in a timely manner.
I called when I had a sewage back up. They came and cleaned up the mess quickly .Very professional
Travis and Rob were very professional, wore masks the whole time and showed up the same day as my issue was discovered. I'd recommend SERVPRO.
Ryan, Elgin and Chucky were great to work with, very happy with the customer service.
My experience with SERVPRO was phenomenal! They handled everything quickly and professionally. The whole team did an amazing job and I would highly recommend them to anyone.
I am an extremely happy customer of SERVPRO. The quality of the job they performed was well done! My experience dealing with employee Violeta was a pleasure! Her level of professionalism goes above and beyond the call of duty. I would Highly recommend SERVPRO to get the job done right! Thank you again.
Thank you SERVPRO for quickly coming out and drying out our basement after a water issue. Did a great job of explaining what they would do, how long it would take, etc. Really responsive during such a stressful experience.
Eddie Smith & Will Holts were very helpful during an unexpected water loss. Great team!!
SERVPRO of Shrewsbury/Westborough is absolutely amazing. Our very old cast iron sewage pipe had a lengthy crack which caused sewage to pool beneath our basement finished flooring. Within a matter of a few hours of my call, Project Manager Kevin Chambers was in my basement beginning to remove the sewage and began the process of airing out the walls. He installed a de-humidifier and a large fan. After the process of a few days, William Holts and Eddie Smith arrived to do the really nasty part of our job, demo. Will and Eddie did a phenomenal job in removing everything effected by the sewage and mold growth. They communicated with me frequently while onsite so I always knew where they were in their process. Will and Eddie kept finding new issues (which is not surprising to me) and poor Will got to be the bearer of bad news. But each time, he was genuine and professional, and we ended up having a good laugh. I cannot thank SERVPRO of Shrewsbury/Westborough enough for their quick response, expertise, and professional staff. Thank you, Thank you, Thank you ! ! !
SERVPRO Shrewsbury/Westboro provides excellent customer service! I would like to thank Chuck Sargant for his professionalism when discussing a mold claim. He took the time to explain the process and provide reassurance that SERVPRO would remedy the situation in a timely manner.
I called when I had a sewage back up. They came and cleaned up the mess quickly .Very professional
Travis and Rob were very professional, wore masks the whole time and showed up the same day as my issue was discovered. I'd recommend SERVPRO.
Ryan, Elgin and Chucky were great to work with, very happy with the customer service.
My experience with SERVPRO was phenomenal! They handled everything quickly and professionally. The whole team did an amazing job and I would highly recommend them to anyone.
I am an extremely happy customer of SERVPRO. The quality of the job they performed was well done! My experience dealing with employee Violeta was a pleasure! Her level of professionalism goes above and beyond the call of duty. I would Highly recommend SERVPRO to get the job done right! Thank you again.
Thank you SERVPRO for quickly coming out and drying out our basement after a water issue. Did a great job of explaining what they would do, how long it would take, etc. Really responsive during such a stressful experience.
Eddie Smith & Will Holts were very helpful during an unexpected water loss. Great team!!
SERVPRO of Shrewsbury/Westborough is absolutely amazing. Our very old cast iron sewage pipe had a lengthy crack which caused sewage to pool beneath our basement finished flooring. Within a matter of a few hours of my call, Project Manager Kevin Chambers was in my basement beginning to remove the sewage and began the process of airing out the walls. He installed a de-humidifier and a large fan. After the process of a few days, William Holts and Eddie Smith arrived to do the really nasty part of our job, demo. Will and Eddie did a phenomenal job in removing everything effected by the sewage and mold growth. They communicated with me frequently while onsite so I always knew where they were in their process. Will and Eddie kept finding new issues (which is not surprising to me) and poor Will got to be the bearer of bad news. But each time, he was genuine and professional, and we ended up having a good laugh. I cannot thank SERVPRO of Shrewsbury/Westborough enough for their quick response, expertise, and professional staff. Thank you, Thank you, Thank you ! ! !
About Us
Got Water? Got Fire? Got Mold? SERVPRO of Shrewsbury/Westborough has you covered! Our scope of restoration services stretches as long as the Rt. 9 corridor. Under the ownership of F. Donald McKendall, who pulls from generations of restoration experience, SERVPRO of Shrewsbury/Westborough finds no damage too small or too big.
SERVPRO of Shrewsbury/Westborough understands the stress, worry, and danger that comes with fire, water, or mold damage. Our daily operation revolves around restoration, our goal is to minimize the disruption in your life and expedite the recovery process. Our staff is highly trained, qualified, and experienced. We are proud to have been trusted by countless of our community’s families, schools, churches, and businesses.
If you are in a time of need, please lean on one of the most trusted restoration brands locally and nationally, SERVPRO, of Shrewsbury/Westborough.
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