Meet Our Team
Here to Help® 24/7.
SERVPRO of Hampshire County
Megan
Megan is the Special Projects Manager at SERVPRO of Hampshire County. She has worked for the franchise since 1999 and holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Fire and Smoke Restoration, Applied Structural Drying and Upholstery and Fabric Cleaning. She also has a Lead Cleaning Certification, a Successful Subrogation Certification, a Department of Transportation (DOT) Certification. Recently Megan has completed training in Xactimate 28 and Mobile. Outside of work, Megan enjoys cooking for family and friends, playing softball, going to the casino and baking and decorating cakes.
Alex
Alex Gonzalez is Senior Crew Chief at SERVPRO of Hampshire County and Large Loss / Commercial Loss Supervisor. With over 10 years of experience with our franchise, Alex is a leader with several certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Lead Removal and Mold Remediation. Alex likes helping people get back to normal after a disaster. In his spare time, he enjoys riding his scooter, comic books and video games.
Lou
Lou is the Senior Reconstruction Crew Chief at SERVPRO of Hampshire County. He has worked in construction for over 20 years, building houses, roofing, painting and finish work. He is a retired Corrections Officer. In his spare time Lou enjoys golfing, hunting and playing with his grandchildren.
Amber
Amber is a Production Project Manager and Estimator at SERVPRO of Hampshire County. She specializes in Managing the cleaning and fire/soot cleaning of structure and contents as well as Water Damage Mitigation. She is a self-motivated, punctual, task driven individual who loves to motivate others on her team. Amber is IICRC WRT and SRT Certified. In her spare time she LOVES playing her favorite sport, softball and spending a lot of time with her family and friends.
Mark
Mark has led our team for over three years as our Operations Manager. He comes to us from a major regional grocery distribution center where he managed the daily operations. His experience in this field along with his years in the restaurant industry make him a great addition to help better serve our customers and clients in their time of need. His strengths include organization, training, staff management and versatility. Mark is IICRC WRT Certified.
In his spare time Mark enjoys watching all sports and especially enjoys golfing.
What our
customers are saying
I cannot begin to express how courteous and friendly the team you sent was in such a stressful time. You helped put the whole family at ease.
Dear Kelly, Kevin, Alex, Victor, Ben, Lorenzo et al!
Thank you so very much forthe excellent care you took of my mother's house (in Longmeadow) and me. It was a mammoth task -- 5 dumpster loads and a hot steamy summer -- but you handled it with grace. Small blips were graciously responded to, and the results are most satisfying. May the rest of your summer be prosperous and cool. My deepest gratitude.
Our hotel was damaged during a recent storm, leaving us with several broken windows and water damage to deal with. Thanks to your team we are back up and running smoothly.
The storage warehouse we use for shipping has a severe water problem over the weekend. The team sent by SERVPRO got the water out fast and made suggestions to stop it from happening again.
Thank you Kevin and staff for your immediate response and helping us clean up after our restaurant had a fire. You had us open the next day and minimized our down time during a chaotic incident.
I hope that I never need your team again, but if disaster ever does strike, I know that you are the crew I trust.
When I recently called Megan about my property, I was very distraught and felt helpless. A tenant had just move out and left my house in such disarray that I did not think it would ever be saved. She kept animals in my house....dogs, cats, rabbits as if it were a barn. She allowed the animals to urinate and defecate on the floors and never cleaned up after them. The woodwork throughout the house was clawed and doors destroyed. The dogs actually went through the bathroom door leaving a large hole. What a nightmare.
Thanks to Megan, your crew and the professional work provided by SERVPRO of Hampshire County, my home is back to normal and once again I have hope!
I could not believe my eyes when I walked into the house yesterday. Clean and smelling great! That is what SERVPRO of Hampshire County did for me and my house in Ware, and I could not thank you enough. SERVPRO was willing and able to assist me in anything I necessary to get the house back to normal, your professionalism is an asset to your business. I anyone needs assistance with anything within their house, SERVPRO of Hampshire County should be their first and only call! They get the job done correctly!
Thanks again SERVPRO!
My mom couldn’t stop talking about SERVPRO after the fire in her house, and now I know why. My own house has never looked or smelled better after the incident. Thanks.
I was very happy with the (Duct Cleaning) job.
I cannot begin to express how courteous and friendly the team you sent was in such a stressful time. You helped put the whole family at ease.
Dear Kelly, Kevin, Alex, Victor, Ben, Lorenzo et al!
Thank you so very much forthe excellent care you took of my mother's house (in Longmeadow) and me. It was a mammoth task -- 5 dumpster loads and a hot steamy summer -- but you handled it with grace. Small blips were graciously responded to, and the results are most satisfying. May the rest of your summer be prosperous and cool. My deepest gratitude.
Our hotel was damaged during a recent storm, leaving us with several broken windows and water damage to deal with. Thanks to your team we are back up and running smoothly.
The storage warehouse we use for shipping has a severe water problem over the weekend. The team sent by SERVPRO got the water out fast and made suggestions to stop it from happening again.
Thank you Kevin and staff for your immediate response and helping us clean up after our restaurant had a fire. You had us open the next day and minimized our down time during a chaotic incident.
I hope that I never need your team again, but if disaster ever does strike, I know that you are the crew I trust.
When I recently called Megan about my property, I was very distraught and felt helpless. A tenant had just move out and left my house in such disarray that I did not think it would ever be saved. She kept animals in my house....dogs, cats, rabbits as if it were a barn. She allowed the animals to urinate and defecate on the floors and never cleaned up after them. The woodwork throughout the house was clawed and doors destroyed. The dogs actually went through the bathroom door leaving a large hole. What a nightmare.
Thanks to Megan, your crew and the professional work provided by SERVPRO of Hampshire County, my home is back to normal and once again I have hope!
I could not believe my eyes when I walked into the house yesterday. Clean and smelling great! That is what SERVPRO of Hampshire County did for me and my house in Ware, and I could not thank you enough. SERVPRO was willing and able to assist me in anything I necessary to get the house back to normal, your professionalism is an asset to your business. I anyone needs assistance with anything within their house, SERVPRO of Hampshire County should be their first and only call! They get the job done correctly!
Thanks again SERVPRO!
My mom couldn’t stop talking about SERVPRO after the fire in her house, and now I know why. My own house has never looked or smelled better after the incident. Thanks.
I was very happy with the (Duct Cleaning) job.
About Us
Working out of our 14,000 square foot office/warehouse in Belchertown, MA for the last three years, we have been proudly serving Western Massachusetts and the Pioneer Valley for nearly a quarter century, starting in 1996 in Granby MA, moving to Ludlow in 2003 and finally our new home in Belchertown. We have a culture of developing exceptional employees from the ground up. Kevin Fall, our owner, has helped to encourage many of our technicians to stay with us for the long haul, with several being with our brand for more than a decade. We are growing and evolving to provide the best possible service to our customers from Palmer to Northampton to the Berkshires. We’re Faster To Any Size Disaster, and we have the emergency response team available 24/7 to prove it.
The reputation we have built over the decades here in the heart of Western Massachusetts was not earned exclusively on the hard work in the restoration field, but in the battles that many of our friends and neighbors have to fight every day. We care about our communities and their struggles, and that is why we donate our resources and time to local youth athletic departments, Relay for Life, and awareness and fundraising efforts for Alzheimer’s Research. Because cancer has affected both our staff and our communities on a personal level, we support many efforts of the Jimmy Fund, including the Bell and Hudson Putt-a-Thon and organized walks.
Our heart is in helping those through traumatic and stressful ordeals – from the multiple colleges in our area to the thousands of homes that depend on our fast and confident response. We have developed a full roster of qualified employees accredited through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in almost every facet of the industry and have an in-house division of licensed (MA CS-107843) general contractors to handle even more of the work your home or business might need after a disaster. We are the one-stop-shop to make loss incidents. “Like it never even happened.”
Our SERVPRO of Hampshire County team can show you how we can make a damaged house feel like home again. We are available anytime to help.
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