Julie Roberts, Co-Owner of SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties began her SERVPRO career with her husband, Tony, in 2005. Originally from Nicholasville, Kentucky, Julie has both her Bachelor of Marketing and Master of Business Administration from the University of Kentucky. Now residing in Richmond, Kentucky, Julie likes to spend her weekends with her husband and two sons out on the lake. She also tries to sneak in a horseback ride or two when she can! Julie had no clue SERVPRO even existed when her husband brought the opportunity to her, and now she said she can’t imagine doing anything else. While she jokes that in this business “everyday is a surprise” she loves being able to help people in their time of need, and work with her employees to create a place of employment that is not only fun, but also helps contribute to the community in which they are placed.

Anthony Roberts, Co- Owner of SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties got his start with SERVPRO while in college as a Service Marketing Representative. He immediately felt a passion for the industry, and talked his Bride-To-Be into moving to London to start their own franchise in 2005. Together with his wife, he enjoys nurturing a culture for compassion towards their customers in their time of need. In his free time, he likes to cheer on the Kentucky Wildcats, and spend time at the lake with his wife and two sons. Tony holds several important certifications including IICRC Applied Structural Drying and IICRC Commercial Drying Specialist.

Mike Parsons, Co-Owner of SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties got his start with SERVPRO 11 years ago. Mike really enjoys the ability to help people in their time of need through our restoration services. His passion for building relationships and helping his team succeed motivates him every day. Mike holds several important certifications including IICRC – WTR, ASD, and CDS, OSHA HAZWOPER 40, mold remediation, subrogation I and II and numerous SERVPRO corporate certifications. He is also a Kentucky Society of Healthcare Engineers Contractor and a Kentucky Department of Agriculture Applicator. In his free time, Mike enjoys family time with his wife and two children, backroads traveling, and of course, UK football and basketball!

Paige Tussey is the Office Manager at SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties. Paige began her career here six years ago. She is originally from Prestonsburg, KY but now resides in Berea with her daughter. Paige has a Bachelor's in Marketing from Eastern Kentucky University. Paige says, "My favorite part about my job is getting to know the team, learning all the amazing things SERVPRO®; does for customers, and hearing wonderful results afterward." Paige is widely known for her employee development, team building, and maintaining a positive culture. She is a part of several SERVPRO committees and is a SERVPRO Headquarters MVP nominee. In her free time, she enjoys playing the piano, spending time with her daughter, and watching the CATS play!

Tracey Riddell is the Job File Coordinator at SERVPRO of Madison, Rockcastle, Garrard and Lincoln Counties. She has been employed with SERVPRO for over ten years. She has the following certifications: Employee Training Certification Program: Crew, Water, Fire, Carpet & Upholstery. She is also DryBook certified and IICRC Water certified. Her favorite part of the job is being able to help customers feel at ease after their loss. She likes to let them know we can fix their situation and make it “Like it never even happened.” In her free time, Tracey enjoys; spending time with her two daughters, being outside, fishing, and horseback riding.

Johnny Powell is the Production Manager for SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. He has been employed with us for over three years now. Johnny is a crucial member of our team and has several certifications. He has an IICRC WRT certification. When he talks about the best part of his job, he said he enjoys helping people during a stressful time in their life and seeing their satisfaction and smile when we go from disaster to rebuild "Like it never even happened." When he's not helping our customers, Johnny loves to play steel tip darts, hunt, fish, camp, and watch sports!

Dan Hall is the Construction Manager for SERVPRO®; of Madison, Rockcastle, Garrard, and Lincoln Counties. He has been with us for almost three years. He has over 20 years’ experience in Construction Management. Dan and his team are quickly growing our construction division by leaps and bound. He has a quick turnaround on projects and the ability to manage projects makes for a lot of happy customers.

Kelsey Goode is our Regional Business Development Manager. She started her career over seven years ago at SERVPRO®;. Her favorite part of her job is "working within her community to help make people's lives a little easier when disaster strikes." She has the following certifications: Employee Training Certification Program: Crew, Water, Fire, Carpet & Upholstery. She is also WRT certified. In 2021, she won the MVP award at SERVPRO headquarters. Kelsey was born and raised in Richmond, KY. She enjoys reading and going on walks with her husband and their dogs! You can find her volunteering with Bluegrass Bully Rescue in her free time, and saving all the dogs.

Fallon Chambers is the Marketing Representative for SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. She has been with us for a little over two years now. Fallon's favorite part about her job is meeting her clients and customers and helping them during their times of need. Marketing Manager, Dustin says, "She has become an integral part of our team in such a short amount of time." In her free time, you can find her spending time with her son and fiancé' or hanging out with her dog Trooper.

Tim McWaters is our new Business/Commercial Development Representative. Even though he is new at SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties --he has been in the business of sales his whole life. Tim started his career in medical device sales and working with surgeons on medical equipment. He values hard work, determination, and how you work when no one is watching. His favorite quote is "Don't put off tomorrow, what you can do today!" When he's not working hard at our offices; he loves talk radio and Bill O'Reilly. He enjoys gardening and boating, and playing with his dog Bo!

Dalton Gossett is the Storm Team Manager for SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. He has only been with us for a few months. He has a background in Safety and Crew Management, so it was an easy choice to have him lead our storm team. A graduate of Eastern Kentucky University’s Bachelor of Occupational Safety Program, he also received a Minor in Fire & Safety Engineering Technology. Dalton enjoys playing golf with friends in his free time!

Heidi Drury is the Controller for SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. She just started with our franchise, but she has been in the accounting industry for over 25 years. Her first job at the age of 8 was entering accounts payable and receivables on ledger cards at a wholesale saltwater fish company when she would visit her sister for the weekend. That led to her love of accounting and numbers. Before joining SERVPRO, she spent twelve years as a controller for a local subcontractor in Gallatin, TN. What started as a part-time, temporary job became a full-time job.

She's excited to take those skills and knowledge to help both our team and customers' lives go smoother.

Bridget York is the Construction Job File Coordinator for SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. Bridget has been with us almost two years. Before SERVPRO®;, she managed a hair salon and was a hairdresser for eighteen years. Let's just say her customer service skills are a cut above! Bridget's favorite saying is "It's better to ask for forgiveness than permission." Bridget loves being at work, but her family drives her values. She wants to do everything she can to show them how to show compassion and passion in everything she does. She loves true crime books and podcasts, and when she is not at work she loves kayaking, and spending time on her front porch with a cup of coffee!

Michelle Baldwin is the Receptionist- Dispatcher for SERVPRO®; of Madison, Rockcastle, Garrard, & Lincoln Counties. She has been with us for a little over three years. Michelle's favorite part about her job is talking to customers and being able to help them.

Madeline BenDavid is a Crew Chief at SERVPRO of Madison, Rockcastle, Garrard and Lincoln Counties. Employed with SERVPRO®; for almost nine years, she has the following certifications: Employee Training Certification Program: Crew, Water, Fire, Carpet & Upholstery. She is also IICRC Certified in Water and Fire. Her favorite part of the job is to WOW the customers. Seeing the before and after product of a job she is working on and making the customers believe in the SERVPRO promise. In her free time Madeline enjoys; singing, playing music, spending time with friends and family and being a sports fan. Oh, and LAKE LIFE!

Katie has worked with our Cincinnati, OH SERVPRO®; ownership team for 3 years, and has recently expanded her role to all territories in Team Roberts, Parsons, and Chaney. When she's not making aesthetically pleasing, humorous, or informative restoration content, she's doing data analysis and content management across the systems we use. Out of the office, Katie enjoys spending time with her twin tabby cats and high school sweetheart. Her innovative and creative spirit help bring value to our growing community across our platforms and within our teams.