Meet Our Team
Here to Help® 24/7.
SERVPRO of Jackson and Madison Counties
David C.
David, our Production Manager has been with SERVPRO for over 19 years. In 2002 David joined the company as a Production Crew Chief, then held the position of Sales Manager for several years before his current position. David is responsible for all insurance claim mediation between our customers and their insurance provider and specializes in mold remediation. David enjoys being able to advise our customers during difficult situations by being an information resource for their restoration and insurance concerns. David is certified for work involving lead abatement by the Georgia Environmental Protection Division with the Lead-Based Paint Certification. David is also certified by CADSC Inc. as a Crime & Trauma Scene bio-recovery Technician. Certifications held by David with The Institute of Inspection, Cleaning and Restoration Certification include: Water Damage Restoration, Applied Structural Drying, Applied Microbial Remediation, and Fire and Smoke Restoration.
Melissa L.
Melissa is our Office Manager. She joined SERVPRO in October of 2016. Melissa has taken advantage of the in-house training, Water Restoration Training, and obtained training in Xactimate. She holds an IICRC WRT certification and a Bachelor’s Degree of Science in Business Administration.
While not at the office, she enjoys Georgia football and camping with her family.
Raegen C.
Raegen is our Receptionist-Dispatcher for SERVPRO of Jackson and Madison Counties. Raegan has been with the company since February 2021. She performs all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Performs general office duties, such as drafting correspondence, filing, and creating reports.
In her free time, Raegan loves to spend time with her family and enjoys cooking.
Terry "Lee" O.
Lee is one of our Crew Chiefs and has been with SERVPRO of Jackson and Madison Counties since 2017. As a Crew Chief, he coordinates, controls, and performs work activities on remediation projects to successfully fulfill service needs and keep our customers happy. Lee specializes in Duct Cleaning and Mold Remediation.
When out of work, Lee enjoys his time with his family and woodworking.Angela M.
Angela is one of our Crew Chiefs. Angela has been with SERVPRO of Jackson and Madison Counties since 2018. As a Crew Chief, she coordinates, controls, and performs work activities on remediation projects to successfully fulfill service needs. Angela's favorite part of work is engaging with customers and keeping them happy.
At home, Angela loves to spend time with family and go hiking.
David N.
David is one of our Crew Chiefs. David joined us in December 2021. David helps with Water, Fire, and Mold Remediation work. His favorite type of work at SERVPRO is Demolition.
In his spare time, David likes to exercise.Linda L.
Linda is our part-time bookkeeper with over 15 years in accounting. She has worked for the Georgia chapter of 4-H for 27 years. Here at SERVPRO she enjoys having co-workers who work as a team and do an excellent job in what they are trained to do. In her spare time, she enjoys gardening, scrapbooking, and spending time with family and friends.
Stanton L.
Stanton is one of our Loss Coordinators. Stanton has been with us at SERVPRO of Jackson and Madison Counties since 2015. He holds many IICRC certificates that includes WRT, ASD, and CCT. As a Loss Coordinator, he provides estimates to customers for water damage restoration. His favorite thing to do within the company provides exceptional customer service.
During his free time, he loves to spend time with his family and his dogs at home.
Brandi D.
Brandi is one of our Loss Coordinators. Brandi has been with SERVPRO of Jackson and Madison Counties since April 2021. As a Loss Coordinator, she provides estimates for Fire and Mold Remediation to our customers. She has a background in business management and customer service.
When not at work, Brandi enjoys spending time with her husband and raising their daughter together.
Kristin N.
Kristin is one of our Production Technicians. Kristin has been with SERVPRO since July 2021. As a Production Technician, she takes orders from her Crew Chief and performs the work. Kristin’s favorite type of work is Demolition.
When at home, Kristin spends her time playing video games and watching anime.Cali F.
Cali is one of our Production Technicians. Cali joined SERVPRO of Jackson and Madison Counties in November 2021. As a Production Technician, she takes orders from her Crew Chief and performs the work.
When out of work, Cali loves to spend time with her daughter and sing karaoke.
What our
customers are saying
If you have MOLD, make sure you call SERVPRO to begin with! We had mold in our crawl space that was making me sick. We used a company out of Royston that did encapsulations and they assured us they could eradicate the mold. Little did we know that you don't use a souped up clorox to do that and as a result our house was poisoned with chlorine gas! WE CALLED SERVPRO of Jackson and Madison Counties and they were here in a flash and knew exactly what to do. Yes, it was a lengthy process which called for washing each floor joist down and than drying several times over a couple of weeks but we were able to get back in our home much more quickly than if we had waited for the chlorine to off-gas. (like 6+ months!). Their cleaning crew then came in and cleaned the entire interior from top to bottom to get rid of the chlorine crystals that had formed on all the exposed surfaces. If only we had called SERVPRO in the beginning we could have saved ourselves many dollars and lots of anxiety!
Lee and Mathew did an excellent job of cleaning the HVAC system in this 1965 circa home. When they completed the job, the house had no odor nor evidence of old dirt. Good job, well done and reasonably priced. Thanks.
Had carpet cleaned, SERVPRO did an excellent job!!
One of our toilet tanks flooded our house Monday night- thank God it was clean water but it was everywhere! Lee and Callie from SERVPRO were out here in a few hours and worked until 2 am to get the water up and place equipment. Lee made sure we understood what we were in for and answered any questions we had. He and Callie were very thorough, professional, and helpful. Throughout the week we had the pleasure of also working with Robbie, Kristen, Heather, David and Angela. They came everyday to check the humidity and their equipment- they also checked on us to make sure we were ok- by phone and in person. Lee called every time he made contact with our insurance adjuster as well to keep me in the loop. Everyone we came in contact with was super friendly and knowledgeable. We saw a lot of different people, but they all knew what was going on and worked together like a well oiled machine. Can't say enough good things about them and will use them for anything I can! Thanks guys!!!
Very efficient and friendly service. Came immediately to assess our problem and find a solution. Worked with us until satisfied!
We have relied on SERVPRO of Jackson and Madison Counties for decades, and they NEVER disappoint. Their customer service is amazing. The skill of everyone is the best. I am so thankful for the company and the people. Thank you ALL.
I’ve employed SERVPRO for decades and am never disappointed. Most recently Stanton has been doing my work, he’s thorough and wonderful to have in my house. Here’s a tip, no matter how good a housekeeper you think you are, always have the guys show you the waste water after your house is finished. It’s humbling!
Paul was the SERVPRO representative who cleaned my carpets and porch furniture. He showed up early (bonus!), was efficient, polite and professional. I will definitely call on Paul and SERVPRO again for my cleaning needs.
Best response and deep clean of any service imaginable. I highly recommend this company!
If you have MOLD, make sure you call SERVPRO to begin with! We had mold in our crawl space that was making me sick. We used a company out of Royston that did encapsulations and they assured us they could eradicate the mold. Little did we know that you don't use a souped up clorox to do that and as a result our house was poisoned with chlorine gas! WE CALLED SERVPRO of Jackson and Madison Counties and they were here in a flash and knew exactly what to do. Yes, it was a lengthy process which called for washing each floor joist down and than drying several times over a couple of weeks but we were able to get back in our home much more quickly than if we had waited for the chlorine to off-gas. (like 6+ months!). Their cleaning crew then came in and cleaned the entire interior from top to bottom to get rid of the chlorine crystals that had formed on all the exposed surfaces. If only we had called SERVPRO in the beginning we could have saved ourselves many dollars and lots of anxiety!
Lee and Mathew did an excellent job of cleaning the HVAC system in this 1965 circa home. When they completed the job, the house had no odor nor evidence of old dirt. Good job, well done and reasonably priced. Thanks.
Had carpet cleaned, SERVPRO did an excellent job!!
One of our toilet tanks flooded our house Monday night- thank God it was clean water but it was everywhere! Lee and Callie from SERVPRO were out here in a few hours and worked until 2 am to get the water up and place equipment. Lee made sure we understood what we were in for and answered any questions we had. He and Callie were very thorough, professional, and helpful. Throughout the week we had the pleasure of also working with Robbie, Kristen, Heather, David and Angela. They came everyday to check the humidity and their equipment- they also checked on us to make sure we were ok- by phone and in person. Lee called every time he made contact with our insurance adjuster as well to keep me in the loop. Everyone we came in contact with was super friendly and knowledgeable. We saw a lot of different people, but they all knew what was going on and worked together like a well oiled machine. Can't say enough good things about them and will use them for anything I can! Thanks guys!!!
Very efficient and friendly service. Came immediately to assess our problem and find a solution. Worked with us until satisfied!
We have relied on SERVPRO of Jackson and Madison Counties for decades, and they NEVER disappoint. Their customer service is amazing. The skill of everyone is the best. I am so thankful for the company and the people. Thank you ALL.
I’ve employed SERVPRO for decades and am never disappointed. Most recently Stanton has been doing my work, he’s thorough and wonderful to have in my house. Here’s a tip, no matter how good a housekeeper you think you are, always have the guys show you the waste water after your house is finished. It’s humbling!
Paul was the SERVPRO representative who cleaned my carpets and porch furniture. He showed up early (bonus!), was efficient, polite and professional. I will definitely call on Paul and SERVPRO again for my cleaning needs.
Best response and deep clean of any service imaginable. I highly recommend this company!
About Us
SERVPRO of Jackson and Madison Counties is independently owned and operated by business partners Rick Northen and Brent Maddux, who understand the pain and stress of water, fire, and mold damage. Restoration damages will disrupt your life and the functionality of your home or business. Our goal is to minimize the interruption to your life and quickly make it "Like it never even happened." Our team has over 20 years of experience working with insurance damage losses and in the restoration industry.
SERVPRO of Jackson and Madison Counties specializes in 3 major cleanup and restoration services for residential and commercial properties:
1) Water Damage Restoration
2) Fire Damage Restoration
3) Mold Damage Restoration
SERVPRO of Jackson and Madison Counties also provides our Certified: SERVPRO Cleaned Program, consisting of pathogen cleaning for your home or business. In addition, we invest heavily in ongoing training for our SERVPRO heroes, ensuring you the best-equipped professionals in the industry.
As a top SERVPRO franchise in Georgia, our team is ready to handle any size commercial or residential loss. Don't hesitate to contact us today if you would like to schedule restoration services for your home or business!
Recommended For You
Insurance Approved Restoration: Your #1 Expert Guide
Expert insights and practical steps to restore your property efficiently and …Containment Walls: 5 Terrific Reasons to Choose SERVPRO®
Let’s learn about containment walls so you are prepared for when your property damage …Subfloor Damage: The #1 Guide Packed With Powerful Insights
Subfloor damage may go unnoticed for months if you don’t know the common signs.When it …