Steve Stone - Owner

Steve Stone is the esteemed owner of SERVPRO of West Pensacola, leading the company since 2013. Since taking the helm, Steve has been instrumental in overseeing all operations and administrative duties, ensuring that the franchise delivers exceptional service and maintains its reputation for excellence in the community.

Steve's extensive expertise is supported by a range of prestigious certifications and licenses, including:

• Water Removal Technician (WRT) and Applied Structural Drying Technician (ASD) from the Institute of Inspection Cleaning and Restoration Certification (IICRC)
• Florida Mold Assessor License #2587
• Florida Mold Remediator License #2768
• NORMI Certified Sanitizing Professional (CSP)
• NORMI Certified Biocide Applicator (CBA)
• NORMI Indoor Air Quality (IAQ)
• General Contractor CGC1531256
• Lead Renovator F145733-1

Under Steve's leadership, SERVPRO of West Pensacola has become a trusted name in cleaning, restoration, and construction services. His commitment to high standards and customer satisfaction drives the company's success and growth.

Steve Stone's dedication to serving the Escambia County community ensures that every project, from water and fire damage restoration to mold remediation and construction, is handled with the utmost professionalism and care.

Andrew Schroeder - Business Development Manager

Andrew Schroeder has been an integral part of SERVPRO of West Pensacola since 2021. As the Business Development Manager, Andrew is responsible for overseeing our marketing efforts, driving commercial sales, managing government contracts, and fostering relationships within the community.

With three years of experience in the industry, Andrew brings a wealth of knowledge and expertise to our team. His dedication to excellence and his strategic approach to business development have significantly contributed to our company's growth and success.

Andrew's commitment to serving our clients and community is evident in his proactive approach to building and maintaining strong relationships. He is also certified as a HIPAA Business Associate, ensuring that our practices meet the highest standards of privacy and security.

Jennifer Gumapas - Office Manager

Jennifer Gumapas has been an essential member of the SERVPRO of West Pensacola team since 2019. As the Office Manager, Jennifer is the cornerstone of our administrative operations, ensuring a smooth workflow and the highest level of efficiency.

Jennifer manages all aspects of franchise accounting and reporting, adhering strictly to accounting guidelines and reporting requirements. Her meticulous attention to detail ensures that all job files are properly audited and contain the necessary documentation, maintaining our standards of excellence and compliance.

In her role, Jennifer also develops and implements an annual office administration plan and budget, focused on automating processes and enhancing office productivity. Her strategic planning and organizational skills are vital to the seamless operation of our franchise.

Kellie Stone - HR

Kellie Stone serves as the HR manager at SERVPRO of West Pensacola, playing a crucial role in ensuring the smooth operation of the company's administrative functions. Kellie is responsible for hiring and overseeing all administrative duties, making sure that every aspect is handled efficiently.

In addition to her HR responsibilities, Kellie manages the company's billing and accounts receivable, ensuring that financial processes run seamlessly. She also oversees employee benefits, providing support and resources to enhance the well-being of the SERVPRO team.

Kellie Stone's dedication and expertise make her an invaluable member of the SERVPRO of West Pensacola team. Her comprehensive approach to administration and human resources ensures that the company operates at its highest potential, delivering top-notch service to the community.

Jagger Goza - Operations Manager

Jagger Goza is the dedicated Operations Manager at SERVPRO of West Pensacola, bringing four years of experience to his role. Jagger is responsible for scoping jobs, writing estimates, scheduling projects, and ensuring quality control throughout mitigation, remediation, and construction processes.

Jagger's expertise is backed by his IICRC certification (#65948622) in Water Damage Restoration, which ensures that he is well-versed in the latest industry standards and techniques. Prior to joining SERVPRO, Jagger honed his skills by installing granite for three years, adding a valuable dimension to his practical knowledge and attention to detail.

As Operations Manager, Jagger is committed to delivering exceptional service and maintaining high standards across all projects. His hands-on approach and meticulous oversight ensure that each job is completed efficiently and to the highest quality.

Mike Bose - Crew Chief

Mike Bose is the Crew Chief at SERVPRO of West Pensacola, bringing four years of dedicated experience to his role. As a key member of our team, Mike is responsible for managing mitigation services, providing hands-on mitigation services, estimating, and project management.

Mike holds several important certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), including:

• Water Restoration Technician (Certification #70016121)
• Fire Damage Restoration
• Odor Control

Mike's expertise and hands-on approach ensure that each project is handled with the utmost care and precision. His commitment to excellence and his ability to manage complex mitigation projects make him an invaluable asset to SERVPRO of West Pensacola.

Robert Wells - Technician

Robert Wells is a skilled Technician at SERVPRO of West Pensacola, bringing three years of experience to his role. Robert specializes in providing mitigation services for fire, water, and mold damage, ensuring that our clients' properties are restored to their preloss condition efficiently and effectively.

Robert holds several important certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), including:

• Water Damage Restoration Technician
• Carpet Cleaning (Certification #70028013)

Robert's dedication to his work and his expertise in handling various types of damage make him a valuable asset to the SERVPRO of West Pensacola team. His commitment to high standards and customer satisfaction ensures that every project is completed with the utmost professionalism.