Water Damage
Fire Damage
Mold
Storm/Disaster
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Lakeland
Robert Lay
Robert is the General Manager at SERVPRO of Lakeland. Robert specializes in mold remediation, is a certified commercial drying specialist, and has vast experience in industrial and residential cleanup and job assessment. In addition, he is certified by the National Air Duct Cleaning Association and Amdecon to assist in specialty cleanings. Robert is key in dealing with insurance claims on our job sites. After studying conservation biology at the University of Florida, Robert switched gears and found a passion in Project Management and enjoys watching his team develop. He is a community leader as well supporting organizations like Campfire, the Polk Theatre, and Bonnet Springs Park. He has over 10 years of restoration experience and is happy to help on projects big or small!
Shawn Stevens
Our Production Manager Shawn has over 20 years of restoration experience. He is certified in carpet restoration, mold remediation, and water damage restoration and has been a staple of the team for nearly a decade! Shawn's vast knowledge of water damage has made him one of the top restoration professionals in Central Florida.
Mike Smith
Mike is one of our two Crew Chiefs and a valuable asset to the emergency clean up team. Mike was born and raised in Lakeland, FL. and is trained as a Water Damage Restoration Technician and an Advanced Drying Specialist by the IICRC. He is also trained in Biohazard Remediation from Amdecon. He is able to lead crews and maintains our warehouse, equipment, and vehicles. Kind, yet hardworking, loyal, and organized, Mike is a valuable addition to any job that he is assigned.
Jessie Felix
Jessie is our most recent addition to the team but comes to us with over 10 years of experience in the restoration industry. He is certified by the IICRC as a Water Restoration Technician and is highly trained in using our DryBook Software to properly document jobs. Jessie is hardworking and thorough and a valued member of the team. A dedicated husband and proud father, Jessie shows his character in every action he takes. In addition, Jessie is able to assist our Spanish speaking customer as a bilingual service provider.
Marcella Williams, Office Manager
Marcella (or better know as Marcey) has worked with SERVPRO of Lakeland for over 5 years. She has been critical to our organization in providing prompt and friendly customer service. Marcey is certified from the IICRC as a Water Restoration Technician so she is able to ask pertinent questions and provide the best possible service. Marcey and her husband Davey enjoy traveling with their kids and hanging at home with their dog Buddy.
What our
customers are saying
I highly recommend SERVPRO of Lakeland. I have worked with Zack Sloan on many occasions. As a roofer, we run into water damage often. SERVPRO responds quickly and works diligently to get our home owners back to normal. Thank you SERVPRO of Lakeland.
SERVPRO made this process much easier for me with their professionalism and the way the communicated with me every step of the way.
Robert and his team are fantastic. Anytime we come across an emergency with possible water damage, they are the people we call. They are incredibly reliable and are quick to action
We have used SERVPRO of Lakeland for many years to clean carpets. Our entire family trusts Larry and his crew to always do the best job.
We have two rescued greyhounds and as you can imagine, the carpet gets pretty dirty with the way they track in everything from the backyard. Larry Riddle of SERVPRO of Lakeland sent his crew over to clean our carpets and I was very pleased with how they turned out in the end. I would definitely recommend SERVPRO of Lakeland for cleaning all types of flooring.
I’ve had the opportunity to work with the amazing team at SERVPRO on numerous occasions. I own a local insurance agency, and my clients call me when they have major water damage. My first call is to SERVPRO. They always answer the phone, and within minutes my client is talking to a local and live person. I know that my clients will be treated with respect, and dealt with in an honest and urgent manner. I can’t recommend them highly enough.
Robert and his team are nothing short of amazing! From deep carpet cleaning to mold remediation and disaster cleanup after floods and fires they are quick and responsive. Always available 24/7 and ready to serve. Thank you for your dedication!
Absolutely amazing work, from showing up the night of the incident and helping clean up all the water to working diligently days after so we could get to normal as soon as possible.
These guys are awesome, professionals, responsible and very respectful. They got to the house on time every day trying to work as fast and efficient as they possibly could. I have a lot of respect for this company and I would use them again (hopefully not needed again) and recommend them to anyone that I know.
Satisfied customer, mom of 4
Came out at 6:30 am on a Saturday to do water extraction after a broken water line on Labor Day weekend!
I highly recommend SERVPRO of Lakeland. I have worked with Zack Sloan on many occasions. As a roofer, we run into water damage often. SERVPRO responds quickly and works diligently to get our home owners back to normal. Thank you SERVPRO of Lakeland.
SERVPRO made this process much easier for me with their professionalism and the way the communicated with me every step of the way.
Robert and his team are fantastic. Anytime we come across an emergency with possible water damage, they are the people we call. They are incredibly reliable and are quick to action
We have used SERVPRO of Lakeland for many years to clean carpets. Our entire family trusts Larry and his crew to always do the best job.
We have two rescued greyhounds and as you can imagine, the carpet gets pretty dirty with the way they track in everything from the backyard. Larry Riddle of SERVPRO of Lakeland sent his crew over to clean our carpets and I was very pleased with how they turned out in the end. I would definitely recommend SERVPRO of Lakeland for cleaning all types of flooring.
I’ve had the opportunity to work with the amazing team at SERVPRO on numerous occasions. I own a local insurance agency, and my clients call me when they have major water damage. My first call is to SERVPRO. They always answer the phone, and within minutes my client is talking to a local and live person. I know that my clients will be treated with respect, and dealt with in an honest and urgent manner. I can’t recommend them highly enough.
Robert and his team are nothing short of amazing! From deep carpet cleaning to mold remediation and disaster cleanup after floods and fires they are quick and responsive. Always available 24/7 and ready to serve. Thank you for your dedication!
Absolutely amazing work, from showing up the night of the incident and helping clean up all the water to working diligently days after so we could get to normal as soon as possible.
These guys are awesome, professionals, responsible and very respectful. They got to the house on time every day trying to work as fast and efficient as they possibly could. I have a lot of respect for this company and I would use them again (hopefully not needed again) and recommend them to anyone that I know.
Satisfied customer, mom of 4
Came out at 6:30 am on a Saturday to do water extraction after a broken water line on Labor Day weekend!
About Us
For over 40 years SERVPRO of Lakeland has been serving Lakeland, FL and its neighboring cities. Through experience and compassion we have gained a reputation as the premier water, fire, and mold remediation service in Polk County, FL.
SERVPRO of Lakeland specializes in the restoration, cleanup, and mitigation of your home or business that may have succumbed to mold, mildew, water, fire, smoke, or flood. We work with both homeowners and local businesses to offer the highest possible standard of professionalism and safety. We pride ourselves on honest and affordable inspections for mold, lead, and other potential hazards within your home. We offer a dedicated carpet cleaning service that will be relentless in eliminating any stain that might dull your carpets or tile. “Like it never even happened" is our motto, and we aim to achieve this on any water loss, smoke damage, or black mold issue that may plague your property.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. The relationships we have developed with insurance companies create an easy work environment within your home that makes claims efficient and worry-free. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Lakeland. Our team services areas near Lakeland including Grasslands and Griffin, FL.
We really appreciate your business and would be happy to assist you with any problem 24/7.
Call (863) 646-4213 today to find out why so many people keep using SERVPRO of Lakeland for their restoration needs.
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