VP of Operations - Frank ensures annual divisional initiatives that align with company initiatives are completed. He guides a quality team of properly trained employees to produce jobs completed according to SERVPRO^®; franchise procedures and processes. He also supervises, monitors, and communicates with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

I have been in the restoration industry for the past 20 years, where I have learned an extensive amount about water damage, fire damage, mold remediation, and reconstruction services. Over time, I made it a point to also develop my leadership skills, because I knew that SERVPRO was a company I wanted to grow with. Shortly after the start of my tenure, I was promoted to Crew Chief, then Production Manager, which also encompassed the role of Operations Manager, and now the General Manager. Through the hard work and dedication of the SERVPRO of Ft. Lauderdale team, the operation went from one single area to expanding to nine locations across the state! We took on many new tasks and challenges over the past few years to become the best restoration company in Florida. We pride ourselves on honesty, loyalty and customer service, which has made us the largest SERVPRO branch in South Florida. The amount of skills and opportunities that this company has given me has changed my life, as well as the people I have led. I have developed relationships with local clients, grown managers, implemented new policies, and continued to put our customers first. My role here continues to grow, and I am more driven than ever to help people recover from unexpected disasters.

General Manager - I have been in the industry for over 30 years. I started out with my own construction company in Michigan. I served as a firefighter and Fire Chief, where I gained several certifications. I also worked for a large restoration company in Michigan for 6 years as a project director, acquiring many skills and certifications. Transferred to Florida keeping the same position at a different restoration company for over 6 years. Due to COVID and a reduction in the work force, I found my way to SERVPRO as a reconstruction project manager, and I am now the General Manager for our Fort Lauderdale office. Looking forward to many years of service with SERVPRO.

Operations Manager - As the operations manager Tim leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. He oversees all operational activities and pursues operational objectives. He works closely with Frank to ensure operations remain compliant with legal and regulatory requirements.

Five years ago, I made one of the best decisions of my life, and that was to learn a new trade, which brought me to SERVPRO®;. I started out with SERVPRO of Ft. Lauderdale South as a Field Technician, and I have quickly grown from there. From a Field Technician, I became a Crew Chief, then a Production Manager, and that brings me to my current role of Operations Manager in Ft. Lauderdale where I oversee six franchises in the area. Throughout my journey with SERVPRO®; I have been presented with an extensive amount of knowledge and endless opportunities. Prior to SERVPRO®;, my background was in restaurant management, which has allowed me to learn how to be a leader, serve people, and provide the highest level of customer service to make sure the customer experience is the best. Providing a service for those who have experienced a disaster, such as a hurricane, and being able to bring their property to pre-loss conditions has been an incredibly rewarding experience.

Project Manager - As the Project Manager Stefhany prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. She is one of many front-line representatives of the SERVPRO^®; brand. Stefhany is dedicated to demonstrating to customers and clients the company’s Here to Help^®; commitment, she is usually the 1^st line of contact with a client consistently communicating the details of their project.

I started with the SERVPRO®; of Fort Lauderdale office in 2018, and it has been a complete joy to be a part of this team. My first position was as a field technician, and quickly, I received an opportunity to be the Warehouse Manager. Through hard work and dedication, I advanced to Crew Chief/Supervisor, where I took on the responsibility of managing a team of field technicians on daily tasks. I am now a Project Manager in charge of production estimates and job protocols, and I am excited to continue providing excellent customer service. My background also includes a law school master’s degree giving me the opportunity to work for the government hiring labor contractors.

Project Manager - As the Project Manager Sanjay is in charge of providing company estimates, coordinates with the customer, controls and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. He is one of many front-line representatives of the SERVPRO^®; brand. Sanjay is dedicated to demonstrating to customers and clients the company’s Here to Help®; commitment. He is the 1st line of contact with a client, consistently communicating the details of their projects.

In 2016 I started with SERVPRO of Fort Lauderdale North as a field technician and since have been afforded the opportunity to grow into my current role. I was promoted to crew chief in 2018 where I obtained the skills to manage and work closely with coworkers to complete projects for our clients that made it like it never even happened. It brings me joy to go above and beyond to satisfy our clients’ needs, I believe my work ethic has since given me the opportunity to become Project Manager where I pride myself on supplying our customers with elite service as they deal with their restoration needs. Before my time with SERVPRO®;, I gained experience in other customer service professions as an air condition installation expert and in warehouse management as a certified forklift driver.

Production Manager - As production manager, Steve oversees all aspects of assigned restoration projects and assigned production crews. His responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. Steve is a front-line manager who leads his team to operational excellence.

My career started with SERVPRO®; of Fort Lauderdale in 2013 as a field technician where I learned the job very quickly, after 2 years of dedication and consistency I was promoted to crew chief which gave me a chance to start learning the administration side of restoration. I now operate as a production manager specializing in water mitigation. SERVPRO®; has given me the chance to grow with the company, and I am truly thankful for the opportunity.

Account Manager - Promote and sell Franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO^®; Key Differentiators and Emergency Ready Plan to market SERVPRO services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

I have been with SERVPRO of Fort Lauderdale for the past 8 years, working in business development, but I also have a background in many industries. My history over the past 10 years, besides SERVPRO includes real estate sales and medical sales consulting. Being with SERVPRO has afforded me the opportunity to perfect my networking excellence, as well as increase my sales by over 60% year over year. As a Senior Account Manager, I understand the priority of the utmost level of customer service, building great business relationships and the commitment to company excellence.

Account Manager - Promote and Franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO^®; Key Differentiators and Emergency Ready Plan to market SERVPRO^®; services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

Being with SERVPRO®; has allowed me to expand on my prior work experiences, including business development, commercial and residential property management, public relations, project management, and vendor management. I pride myself on customer service, and community involvement is my passion. I consider myself a guru for our market’s knowledge and our business’ saturation within our area, and this has allowed me to develop, build and maintain long-standing and successful relationships with key clients. A fun fact about me is that I can handle and de-escalate high-stress situations.

Reconstruction Project Manager - I have been working in the Restoration Industry for over 7 years. I previously served in the United States Army for 4 years and was honorably discharged. After the military, I fell into an opportunity to work in the restoration industry and have been enjoying it ever since. I have been with SERVPRO for 7 years and worked as a Project Manager in North Carolina for a short time. I am currently a licensed insurance adjuster in Florida and hold numerous IICRC certifications. I take pride in customer service and look forward to being with SERVPRO for many years to come.