Meet Our Team
Here to Help® 24/7.
SERVPRO of Bristol
John Luciani
Mario Luciani has led SERVPRO Team Luciani as CEO for the last 17 years. Mario has worked to develop Team Luciani extensively, handpicking only the most dedicated and knowledgeable professionals in the business to join his team. When asked what he thinks is most important in running a business, Mario answered, “For me, helping my customers in their time of need is most important. I believe that my team goes above and beyond to ensure the customer is always taken care of. Dedication and respect for our customers is so important in this business.” #TEAMLUCIANI
Brian Mazzone
Brian Mazzone is our Operations Manager here at SERVPRO Team Luciani. Brian has been with SERVPRO over 12 years and is IICRC certified in Water Damage Restoration, Applied Structural Drying, and Fire & Smoke Restoration. He’s also a Certified Asbestos Abatement Site Supervisor. As Operations Manager, Brian handles a wide variety of tasks from production to estimating. Brian has an extensive background in the insurance industry and is well-versed in helping customers through the claims process. Brian is known for his team-player attitude and willingness to go above and beyond for our customers. #TEAMLUCIANI
Gary Keene
Gary is our Reconstruction Production Manager and has been with SERVPRO Team Luciani for over 9 years. He oversees our construction team to ensure our construction projects move along smoothly.
Emily Griffin
Emily is our Office Manager, working to ensure our customer service teams provide excellent service to our customers. She also handles our Digital Marketing and social media presence. Her goal is to help ensure our clients and customers get the best service possible and showcase how SERVPRO #TEAMLUCIANI is truly always Here to Help!
Mariah Miklus
Mariah is our Claims Team manager and has been with the company for over 4 years. She works to ensure a seamless estimating process, quickly resolve insurance claims, and builds relationships with the insurance companies that we work with.
John Shimanski
John is our Director of Sales and Business Development at SERVPRO Team Luciani, overseeing our sales department and working to show local businesses and commercial properties how a relationship with SERVPRO Team Luciani can benefit them in the case of a disaster. John has many years of experience in sales, and has owned his own businesses and even taught as a professor at the University of Hartford.
Tony Maldonado
Tony is one of our Project Managers at SERVPRO Team Luciani, regarded as one of our mold experts. Tony has been with the company for almost 10 years and works hard to make the restoration process as simple as possible for our customers.
Jose Rivera
Jose has been with Team Luciani for many years, and was promoted to Project Manager in 2021 after coming on as a Technician and then Crew Chief. With years of hands-on experience, Jose has all the training required to fully inspect your property and create a plan for restoration.
Mark Mastropietro
Mark is one of our Project Managers, who has well over a decade of experience in the restoration industry. He is IICRC Certified and has extensive knowledge to ensure that your property is completely restored to pre-damage conditions following a disaster.
Sabrina Maldonado
Sabrina is one of our Project Managers, and has experience both hands on as well as managing restoration work. She is IICRC Certified, and has all the experience needed to expertly inspect your property when it comes to water damage, fire damage or mold.
What our
customers are saying
We found mold during our remodeling. Contractor refused to touch it, recommended calling SERVPRO. Great job, fast, too, and back on schedule. I recommend you now, also. Thanks!
SERVPRO and their wonderful Project Manager Bryan Lavoy and the crew...are experts in their trade. They have helped reduce the overwhelming amount of concerns and stress for me. SERVPRO of Bristol is definitely a company I would highly recommend.
Our guest room caught fire for reasons undetermined. Thankful that your team boarded it up, cleaned everything, repainted, and even deodorized the entire house. Highly recommended, thanks, SERVPRO!
We appreciate the work you did on my kitchen and dining room. The smell is completely gone now, the walls and ceiling don't look dingy and the new cabinets over the stove are a great match for the rest of the kitchen. I'm very happy with how it all looks.
As a homeowner & commercial property owner I have used SERVPRO Bristol and always happy with the job
SERVPRO did an excellent job cleaning my braided area rugs. They were returned to me just as clean as the day I bought them.
SERVPRO came 25 minutes early but patiently waited in the driveway. What an excellent job they did on a WHITE berber carpet. Would highly recommend them to anyone and their quote was very reasonable. All staff were very professional!
Thank you for being thorough and also extremely discreet with my aunt's nosy neighbors. My aunt's mood and health seem better now that her house is clean and more spacious.
The whole team was excellent, courteous, polite, and answered all my questions. Tom was great, Jaylen, Brandon, and all who helped were as well.
We found mold during our remodeling. Contractor refused to touch it, recommended calling SERVPRO. Great job, fast, too, and back on schedule. I recommend you now, also. Thanks!
SERVPRO and their wonderful Project Manager Bryan Lavoy and the crew...are experts in their trade. They have helped reduce the overwhelming amount of concerns and stress for me. SERVPRO of Bristol is definitely a company I would highly recommend.
Our guest room caught fire for reasons undetermined. Thankful that your team boarded it up, cleaned everything, repainted, and even deodorized the entire house. Highly recommended, thanks, SERVPRO!
We appreciate the work you did on my kitchen and dining room. The smell is completely gone now, the walls and ceiling don't look dingy and the new cabinets over the stove are a great match for the rest of the kitchen. I'm very happy with how it all looks.
As a homeowner & commercial property owner I have used SERVPRO Bristol and always happy with the job
SERVPRO did an excellent job cleaning my braided area rugs. They were returned to me just as clean as the day I bought them.
SERVPRO came 25 minutes early but patiently waited in the driveway. What an excellent job they did on a WHITE berber carpet. Would highly recommend them to anyone and their quote was very reasonable. All staff were very professional!
Thank you for being thorough and also extremely discreet with my aunt's nosy neighbors. My aunt's mood and health seem better now that her house is clean and more spacious.
The whole team was excellent, courteous, polite, and answered all my questions. Tom was great, Jaylen, Brandon, and all who helped were as well.
About Us
At SERVPRO of Bristol, we pride ourselves on being the best in the business – but this didn’t happen overnight. CEO, Mario Luciani, has developed Team Luciani for over 17 years to ensure the team is made up of only the most knowledgeable, dedicated, and ambitious professionals.
We work hard to make sure the customer is always put first and that your experience with us as stress free as possible. We provide our customers with 24/7 service, 365 days a year, professional inspections, free estimates, and can even help with your insurance claim. One of the unique benefits of working with Team Luciani is that many members of our team have extensive backgrounds in the insurance industry, giving us the ability to help you every step of the way of your claims process. If you run into an issue, give us a call; we’re here to help you!
While SERVPRO is often associated with addressing water, fire, or mold damage, our expertise extends far beyond. Our team undergoes extensive training to handle diverse disasters, whether it's a small residential kitchen fire, a significant sewage backup in a commercial setting, or anything in-between. Rest assured, Team Luciani is ready to make your home or business "Like it never even happened."
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