Ralph D. is our General Manager here at SERVPRO of Poway / Rancho Bernardo. He has been in the restoration business for over 35 years- where he began career with SERVPRO. Ralph is not only an active supervisor and job site estimator – he also ensures all systems and procedures are properly managed, and executed. Ralph is a licensed contractor and holds certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC). When Ralph is not working vigorously for SERVPRO, he enjoys spending time with his wife Suzie and their dogs - Lola & Lulu. With his driving force to provide high-quality service, his attentiveness within all aspects of the job, and his wonderful display of leadership – Ralph has been remarkably prominent in our growth.

Suzie D. is the Office Manager for SERVPRO of Poway / Rancho Bernardo. She has been a part of the SERVPRO family since 2006. She works with our office staff and production techs to ensure that all files are audited, and contain the correct documentation. Furthermore, she assists with budgets and many aspects of accounting. Customer satisfaction is our primary goal, and Suzie sets the example. She is the heart of our team - Always exemplifying professionalism, leadership, and a true expertise of the business. With her strong ambition, and constant strive to assist the company in moving forward as a united team, to do what we do best – She has remained an asset to SERVPRO.

Salomon S. is our Lead Production Manager and Estimator for SERVPRO of Poway / Rancho Bernardo. He has been a part of our franchise family since 2008. He is the ambassador between our clients and our team that helps facilitate all communication. While he is not only capable of supervising large projects, his Estimator capability ensures a smooth progression with all moving elements of our jobs. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration (WRT). In addition, Salomon’s Level Two Certification on Xactimate show he is proficient at preparing the reports that are fundamental to insurance claims. When he is not working diligently for SERVPRO, he enjoys spending time with his family and spoiling his daughter. His continuing growth, strong work ethic, and amiable customer service has been influential in our prosperity.

Sandra R. is a technician here at SERVPRO of Poway / Rancho Bernardo. She has over 18 years of experience and knowledge in the restoration industry. As part of the production Crew, she is responsible for fire cleanings and pack outs. In addition, she works with all parties required to place a customer's home back "Like it never even happened". On her spare time, she enjoys reading, shopping, and spending time by the ocean. Her efficiency on jobs and drive to go beyond what is asked of her has made her an essential leader within this company.

Lori B. is a Crew Chief in our Pack Out, Fire, & Cleaning Division. She has been a part of our franchise family since September 2007. She is responsible for Pack-Outs and Content cleaning - using her Contents processing and handling certification expertise to return personal belongings in their preloss condition. Furthermore, Lori holds a Level One Certification on Xactimate showing she is skilled and knowledgeable when compiling the meticulous data on the reports. Over the years, here at SERVPRO, she has acquired considerable knowledge and training in the restoration industry. Though she is on call with SERVPRO 24 / 7 – on her spare time she enjoys hanging out with her family, and watching her Granddaughter. With Lori’s proactive outlook and ambition to learn, she has remained a great asset to our team!

Austin R. is a technician here at SERVPRO of Poway / Rancho Bernardo. He has over 2 years worth of experience in the restoration business, and joined the SERVPRO family in 2016. Austin has successfully completed the SERVPRO Employee Certification Training Program; which covers Crew Training, Fire & Water Restoration, Carpet Cleaning, Deodorization, and Upholstery Cleaning. Austin is instrumental in helping SERVPRO of Del Mar provide personable – yet professional service. On his spare time, Austin enjoys playing soccer, and the guitar! With his strong work passion and enthusiasm on a day to day basis – Austin has been a substantial factor to the company’s expansion.

Lola and Lulu are not only our biggest fans here at SERVPRO – but they also serve as our office Mascots. They enjoy greeting and inspecting all of our visitors, & packages, accompanying owners and management with daily errands, and serving as the crumb patrol at Breakfast and Lunch. They took it upon themselves to take on this responsibility, without any training or prompting. It may be a little unnerving to hear them barking from their office, but we assure you they mean no harm. They just want to say hello and sniff your shoes (as they take their jobs very seriously.)

When they are not acting as Mascots and/or Security for SERVPRO of Poway / Rancho Bernardo - they enjoy long walks, sunbathing, horseplay, and naps. Thank you Lola & Lulu for your hard work and commitment to SERVPRO.