Edmond Santos serves as a Technician at SERVPRO of Elk Grove/Laguna, having been with the team since 2020. He has successfully completed our rigorous SERVPRO Employee Certification Training Program, which covers advanced cleaning and restoration techniques, the optimal use of cutting-edge equipment, and emphasizes attentive listening and exemplary customer service—reflecting our commitment to excellence.

Edmond's professional ethos is characterized by unwavering determination, relentless drive, and an indefatigable work ethic, all of which position him as a cornerstone member of our distinguished team.

Terron Buggs serves as a Crew Chief at SERVPRO of Elk Grove/Laguna, having been with the organization since 2020. He has successfully completed our comprehensive SERVPRO Employee Certification Training Program, which covers advanced cleaning and restoration methodologies, proficient use of cutting-edge equipment, and emphasizes the importance of listening skills and impeccable customer service standards. Additionally, Terron holds prestigious certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and Fire and Smoke Restoration Technician. His expertise also extends to the use of DocuSketch. Renowned within our establishment for his unwavering dedication and meticulous attention to detail, Terron consistently upholds a strong work ethic, embodying the ethos of excellence synonymous with our organization.

Stevie Taraya holds the position of Production Estimator at SERVPRO of Elk Grove/Laguna, having been with the organization since 2022. He is a graduate of our rigorous SERVPRO Employee Certification Training Program, an intensive curriculum that covers advanced cleaning and restoration methodologies, as well as the proficient use of cutting-edge equipment. The program also emphasizes attentive listening and exemplary customer service, reflecting our commitment to excellence.

In addition to his comprehensive training, Stevie is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and has received specialized instruction in DocuSketch. Renowned within our office for his meticulous attention to detail, Stevie exemplifies a resolute work ethic and consistently delivers results of the highest caliber.

Nooria Amin assumes the pivotal role of Job File Coordinator at SERVPRO of Elk Grove/Laguna, having been with the team since 2023. Her extensive background spans over a decade, marked by proficient customer relations management, adept office administration, and a penchant for professional organization. Notably, she is renowned for her unwavering commitment to excellence. Nooria's kind demeanor, coupled with her drive and reliability, renders her an indispensable asset to our team.

Veronica Diaz holds the esteemed position of Office Manager at SERVPRO of Elk Grove/Laguna, having been with the organization since 2022. With a robust background encompassing five years of dedicated experience in office management, she brings a wealth of expertise to her role. Armed with a degree in Business Administration and licensure in Cosmetology, Veronica's multifaceted skill set underscores her versatility. Outside of her professional pursuits, she balances the responsibilities of parenthood, nurturing two children alongside a beloved Shih Tzu. Renowned for her unwavering drive, resilience, and decisive leadership, Veronica stands as a cornerstone of our team, contributing immeasurably to our collective success.

Dane Hughes assumes the role of Estimator at SERVPRO of Elk Grove/Laguna, having been with the organization since 2014. His comprehensive expertise is fortified by his successful completion of our rigorous SERVPRO Employee Certification Training Program, which equips participants with advanced cleaning and restoration methodologies alongside adept utilization of cutting-edge equipment. This program also underscores the paramount importance of honing listening skills and cultivating exemplary customer service standards. Dane's proficiency is further exemplified by his certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician, complemented by specialized training in DocuSketch. Revered within our establishment for his unwavering work ethic and meticulous attention to detail, Dane epitomizes excellence and serves as a distinguished asset to our team.

Loralei Langford holds the crucial role of Marketing Support Coordinator at SERVPRO of Elk Grove/Laguna, having been with the organization since 2022. Currently pursuing a Business Marketing degree, she is on track to graduate in spring 2025. Drawing from her experience in online marketing for local dance studios and schools, Loralei possesses a nuanced understanding of digital outreach strategies. Outside of marketing, she enjoys teaching ballet and immersing herself in the art form, holding a distinguished teaching certificate from the renowned Cecchetti Ballet method, alongside accolades from advanced ballet examinations. Loralei's innate creativity and unwavering commitment make her an indispensable asset to our team.

Edgar Rodriguez serves as a Technician at SERVPRO of Elk Grove/Laguna, having been with the team since 2023. His strong drive and meticulous attention to detail position him as a highly valued team member. Edgar has successfully completed our rigorous SERVPRO®; Employee Certification Training Program, which covers advanced cleaning and restoration techniques, proficient use of state-of-the-art equipment, and prioritizes superior customer service. Through this program, Edgar has honed his listening skills and ability to exceed customer expectations, further solidifying his role as an asset to our team.

Brandon Lee is the Production Manager at SERVPRO®;, having joined the organization in 2024. With a comprehensive background in the restoration industry, his career includes pivotal roles as Lead Technician, Project Manager, and Project Estimator, equipping him with deep expertise in every stage of the restoration process. Brandon graduated with a Bachelor of Science in Cognitive Science, focusing on Human-Computer Interaction, from UC San Diego, where he also excelled as a recruited rower for the Crew Team. His credentials include IICRC Water Certification and OSHA HAZWOPER 40 Certification, underscoring his commitment to industry standards and safety. Brandon’s diverse background and extensive knowledge make him a key asset in overseeing and executing high-quality restoration projects at SERVPRO.

Luis Cortez is a Technician at SERVPRO of Elk Grove/Laguna, having joined the team in 2024. His dedication and meticulous attention to detail make him an invaluable member of our team. Luis has excelled in our demanding SERVPRO®; Employee Certification Training Program, mastering advanced cleaning and restoration techniques, the use of cutting-edge equipment, and delivering exceptional customer service. This rigorous training has refined his ability to listen carefully and exceed customer expectations, reinforcing his status as a key asset to SERVPRO.