Meet Our Team
Here to Help® 24/7.
SERVPRO of Belmont / San Carlos
Roy Drake
Roy Drake is the CEO of Cleanair Image Inc. DBA SERVPRO of Belmont/San Carlos, San Leandro and Stockton. He has been in the cleaning and restoration industry since the late 1990’s and has owned and operated his SERVPRO franchises since 2006. Roy is Master Certified in the IICRC with more than ten certifications. He leads his team of highly qualified professionals with industry knowledge, quality workmanship, and instilling confidence in all that it will be...
"Like It Never Even Happened"
Rhia Shiek
Rhia serves as our Senior Vice President. Rhia has 13-ongoing years of SERVPRO knowledge, 5 in content valuation before SERVPRO, and had her Real Estate license with a focus on financing prior to that. As a storm event and large loss veteran, her focus is in the overall operating systems and supporting our territory leaders to motivate and educate their teams to exceed our client's expectations.
She is IICRC Certified in Fire/Smoke, Odor, Water, and Applied Structural Drying. She is a dedicated and reliable asset to the team.
Jose Medrano
Jose is our Operations Manager. He oversees the mitigation team, facilities, and eqiupment, ensuring that our crews are ready for any loss and motivated to take on larger projects. Over the last 15 years, he has always been ready to travel for storm losses or answer his phone in the middle of the night if a team member has questions or needs help.
When not in SERVPRO green and orange, you'll find him head to toe in Red & Gold - Go Niners!
Magali Beltran
Magali is the Office Manager. Magali started in the restoration industry providing eduation to those that were not familiar with the process. We were blessed to have Magali join our team with a world of knowledge and incredible customer care skills. Over the last 5 years, they have grown a stellar team that focuses on compassion and solutions. A true leader!
Reyes Gutiérrez
Reyes is our highly valued Estimating Manager. Starting as a technician and growing to a Crew Chief, he then brought his skills to the office as an Estimator and on to Management of the Estimating team. Reyes has built a talented group focused on accuracy and compliance, supporting the conditions of carriers and ensuring that our final package tells the story of that project. Even though his day to day finds him in the office, when there is a need, he does not hesitate to jump back in the field and lend a hand.
Carrie Jensen
Carrie is our Accounts/Receivable Clerk, specializing as our collections coordinator. She delegates all collections and ensures payments are being made on time. Monitoring all job invoices and keeping QuickBooks intact.
Mercedes Yanez-Santori
Mercedes works as our Production Coordinator, she works side-by-side with our Production Managers to coordinate all job appointments in a timely and accurate manner. Also, routing all techs to designated locations and project sites.
Moises Rosales
Moises is our Marketing Coordinator. He is the administrator of all of our social media. Moises works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. He works side-by-side with the Administration and Production team as well as our customer service field.
Veronica Rios
Veronica is our Fire & Contents Project Manager.
Veronica has been in the industry for over a decade from recruiting and staffing to actively on projects in the field, and was recently promoted to Management. Veronica instills confidence in her team and each customer she works with. Her patience and calm energy are a huge asset, especially for those who have suffered a fire loss. She will always make you feel like a true priority, and she is the first person to celebrate her teammates achievements. Humble and genuine!
Edwin Ordonez
Edwin is one of our top Crew Chief/Superviors. He has been on our team for the last 8 years, and in the industry for over 14 years. Not only does Edwin lead the way in customer care and knowledge, he also actively works with new team members to provide mentoring and direction on our core standards. He is widely respected and it shows in his Google reviews!
Dejuan Muschamp
Dejuan is making his way from Technician to Crew Chief in training. From the day Dejuan joined the team, he has brought ambition and a positive outlook to each challenge, and is always the first to help when called upon. He prides himself on professional and quality service.
Jesus Errera
Jesus in one of our tealented Restoration Technicians. Over the last year, Jesus has joined the team traveling to 2 storm events to assist impacted homes and families. He takes great pride in performing stellar service with a focus on quality workmanship.
What our
customers are saying
The service and professionalism of Ono & Jonathan exceeded my expectations. Jose was prompt in answering my questions.
A big "shout out" to Grecia who went above and beyond with my concerns and needs. She is so kind and helpful, I feel she is more a friend than someone that just works at SERVPRO!
SERVPRO is the greatest!! I had a kitchen fire (next time I want fried chicken, I'll drive to KFC) that almost burned my house down. The damage was limited to the kitchen but there was soot all over the house...walls & ceilings. Props to the Hayward Fire Dept. Station #7 for getting there in 2 minutes!
The 5 woman crew from SERVPRO worked 3 days and they cleaned everything....even things that were non fire damage dirty. They emptied my kitchen cabinets and cleaned them thoroughly. They packed all my dishes and stuff and kept them in storage until done. They were very courteous and professional and worked well beyond my expectations. I would give ten stars if I could.
Just a quick thank you for the fabulous job your team did restoring my home after the fire.
Flooding in my downstairs from rain... OMG. Your people were amazing. I highly recommend SERVPRO.
My office was flooded by a broken pipe in our break room. Jose and Fidencio from your company were most helpful. Even though the equipment they left in my office was noisy, it got the job done. I hope I wasn't too annoying to work with? LOl. Thanx again.
Amazing. "Like it never even happened."
Vanessa was prompt, she and her team were respectful of my home and my belongings. Thank you to my property management company for sending SERVPRO. Than you to Vanessa for being so professional.
I called SERVPRO regarding treatment for mold throughout the home. I spoke with a lady by the name of Grecia. She was very professional and quick to respond to our needs. We met the very next morning so I could get a quote for the work to be done. The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room. The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me. Everything looked fantastic and no longer had the smell of mold. Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked. I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area. Once it was completed, Grecia checked in with me to make sure it was thoroughly treated. I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the call back. I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service. In fact, I did recommend Grecia to a neighbor and friend and she used her as well.
My wife was worried that we had a serious mold problem in our home. We no longer worry about this thanks to an inspection and service performed by your company.
The service and professionalism of Ono & Jonathan exceeded my expectations. Jose was prompt in answering my questions.
A big "shout out" to Grecia who went above and beyond with my concerns and needs. She is so kind and helpful, I feel she is more a friend than someone that just works at SERVPRO!
SERVPRO is the greatest!! I had a kitchen fire (next time I want fried chicken, I'll drive to KFC) that almost burned my house down. The damage was limited to the kitchen but there was soot all over the house...walls & ceilings. Props to the Hayward Fire Dept. Station #7 for getting there in 2 minutes!
The 5 woman crew from SERVPRO worked 3 days and they cleaned everything....even things that were non fire damage dirty. They emptied my kitchen cabinets and cleaned them thoroughly. They packed all my dishes and stuff and kept them in storage until done. They were very courteous and professional and worked well beyond my expectations. I would give ten stars if I could.
Just a quick thank you for the fabulous job your team did restoring my home after the fire.
Flooding in my downstairs from rain... OMG. Your people were amazing. I highly recommend SERVPRO.
My office was flooded by a broken pipe in our break room. Jose and Fidencio from your company were most helpful. Even though the equipment they left in my office was noisy, it got the job done. I hope I wasn't too annoying to work with? LOl. Thanx again.
Amazing. "Like it never even happened."
Vanessa was prompt, she and her team were respectful of my home and my belongings. Thank you to my property management company for sending SERVPRO. Than you to Vanessa for being so professional.
I called SERVPRO regarding treatment for mold throughout the home. I spoke with a lady by the name of Grecia. She was very professional and quick to respond to our needs. We met the very next morning so I could get a quote for the work to be done. The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room. The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me. Everything looked fantastic and no longer had the smell of mold. Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked. I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area. Once it was completed, Grecia checked in with me to make sure it was thoroughly treated. I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the call back. I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service. In fact, I did recommend Grecia to a neighbor and friend and she used her as well.
My wife was worried that we had a serious mold problem in our home. We no longer worry about this thanks to an inspection and service performed by your company.
About Us
We set up shop here just over a decade ago on the shores of the Peninsula. Back then, our first warehouse was just 2,000 square feet, which sounds like a lot until you fill it with equipment. Our reputation as a premier restoration company for water, fire, mold or storm damage, as well as biohazard and HVAC cleaning, has grown a lot since then.
Today, we are one of the largest SERVPRO franchises in the US. However, we still find time to help with the grocery shopping for some of our elder community members. We contribute to the San Carlos Chamber of Commerce and do our bit for The American Red Cross too. These help our communities in Belmont, San Carlos Foster City to thrive, and we are here to help celebrate it.
From our owner Roy Drake all the way to a technician starting their first day, we are all local to this community. In times of hardship, we stand together. When the devastating San Bruno Gas Pipe explosion of 2010 happened, we were here to help residents and commercial property owners put there lives back together. During that month we cleaned more than 1,000 homes and still found time to collect food and clothing for the victims.
We have not just expanded for the sake of expansion, but to better serve Belmont, San Carlos, Redwood Shores, and Foster City. Our large cleaning facility at the east end of the San Mateo Bridge allows us to get to residents in the East Bay and on the San Francisco Peninsula quicker than we could before. We are one of the few certified biohazard cleanup companies to operate in California. We offer ultrasonic cleaning equipment and other state of the art equipment.
In short, SERVPRO of Belmont/San Carlos is the company you need to carry out restoration work for private and commercial properties here in the Belmont, San Carlos, Foster City and Redwood Shores areas and the surrounding area.
Se Habla Español
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