SERVPRO of Southeast El Paso / Butterfield

Fast response, great customer service from ALL who came to my home. Thank you!

Bryan and his team rushed to help just a couple days before Christmas when we needed SERVPRO's services. Everyone else was on vacation or out of town. It was such a relief knowing someone could attend to our needs even when everyone else was out on holiday. Bryan was there every step of the way, assuring my father that they would take care of the problem and make it good as new. And they did! Thank you so much for your professionalism and for being on-call when we needed you the most!  

 

Thank you Lance for all your help!

We had amazing service from technicians Steve and Alex! They are professional, courteous, respectful, and very thorough. They made sure we were happy with the job they did. They have great attitudes, work well together, and have a fantastic work ethic. I highly recommend SERVPRO. The whole experience was easy and everyone I talked with has such a great attitude. I will be referring everyone I can to them, and will be asking them to do some work at my home as well! Thanks for a job well done!

I called SERVPRO and gave them my claim number. I was given an estimate of 3-4 hours for a team to arrive, due to the heavy volume of calls. Sebastian arrived in about 1 ½ hours. He explained the process and immediately started the water extraction. Others arrived mid-afternoon. All worked incredibly hard to finish the water extraction, removing baseboards, making holes for drainage/airflow, cutting out walls, removing insulation, checking the moisture levels, setting up their equipment. Our questions were answered in detail and in a very professional manner. The employees were careful and thoughtful to minimize damage to our belongings, the walls, doors, windows, cabinets, etc.. The last day was checking moisture levels, ensuring any walls, trim, nails, etc. needing to be removed were; swept and vacuumed the base plates and floors, mopped the floors and removed the last of the debris and their equipment. Our7 day SERVPRO experience was great (excluding the necessary noise). Our team was extremely professional, knowledgeable, detail oriented, careful, and personable. Sebastian was EXCEPTIONAL! Our team’s personnel are extraordinary assets to SERVPRO. It’s hard to find employees with a strong work ethic who take pride in their work, have a great attitude towards the job and the customer, are reliable, and considerate of the customer and their property. Great customer service. Highly recommend

unfortunately, there were two leaks in the waterlines at my house , and as a result my garage, living room and one bathroom were flooded. SERVPRO did an excellent job in cleaning up and especially drying my carpet which was extremely soaked. They also measured the water damage inside the walls, removed the floor boards and put up 13 fans and blowers to dry everything. I was extremely satisfied with their service.

Carlos was EXCELLENT! Carlos was very professional, very good about wearing a mask in our home. Carlos was very clean in his work and removal of flooring. Carlos went out of his way providing customer service and peace of mind during this stressful situation. HIGHLY recommended!

Carlos Martinez was sent to my home to dry the carpets and remove any water damage. I wasn’t going to take the service but after he showed me that the walls were wet, I decided to go with SERVPRO. Carlos is very knowledgeable and made me feel comfortable with my decision and I’m so glad I did. I don’t have to worry about unseen mold. Thank you Carlos for the great work and education.

Fast response, great customer service from ALL who came to my home. Thank you!

Bryan and his team rushed to help just a couple days before Christmas when we needed SERVPRO's services. Everyone else was on vacation or out of town. It was such a relief knowing someone could attend to our needs even when everyone else was out on holiday. Bryan was there every step of the way, assuring my father that they would take care of the problem and make it good as new. And they did! Thank you so much for your professionalism and for being on-call when we needed you the most!