August 31st my cellphone's battery (Samsung S24 Ultra) got hot and started a fire in my kitchen, and set on fire my cabinets 8 inches away, that day I was notified that ServePro would come in and clean, a few day's later a project estimator (Trent) showed up to take photos and square feet. I was using my Mom's cellphone till my replacement came in. Living 20 minutes outside of town, it's not easy to do business when there's not a way to reach you. I forgot to write Trent's contact info down. Over the coming weeks I was having questions of start dates, what needed to be done to get these guy's to show up, because my house was still kind of liveable, cause I put the fire out, but had extensive smoke damage. I've seen more picky people move out for less damage. The Office staff gets a one star review, they were impossible to get a hold of, Trent told me they were out of Jackson Missouri, so I didn't know they were listed as ServePro of Cape Girardeau & Scott Counties. Had to call corporate first, the Office personnel just kept saying we'll leave a message, and someone will get back with you, but nobody ever did. Tried like crazy to get a start date, Farmer's insurance adjuster was more forth coming with information than ServePro was. If it hadn't been for the insurance adjuster I'd probably still be waiting, some how I got put on the back burner. Trent told me they were two weeks out when he was here. The commercials, and advertisements all claim that ServePro is quick on the Job, and on the job within hours of incident. Don't believe that for a second. If it wasn't for Chris, Drew, and William, the 3 main personnel especially Chris, that showed up every day, was extremely courteous, polite, and knowledgeable. This company wouldn't be where it is, or get as good of review as they are getting, cause a 19 day response time to start the job is way too excessive. Their dedication to doing an amazing job, really turned this place around, and turned my view on this company around. The office staff could learn a thing or two by shadowing these guy's a few days, or at least getting a little more hands on with the projects. Chris and William's attention to detail and customer satisfaction is some of the most Top Notch work I've seen in a long time. Because I'm a renter the contents weren't cleaned, however each night I made sure stuff was out of the way for the next day's work, and they really worked with me on getting things planned, and prepared. I can't say it has been stress free, but the attitudes of the Men who showed up to work here, really made it easy to deal with. They weren't here long each day, they'd get here between 930 and 11am, take an hour for lunch, and usually leave by 330 or 4pm, but they quickly, and thoroughly worked through the house. I know they have other projects going on, so nothing to do about that. However, the house is nearly cleaner than the day I moved in, nothing on them about how it was left. I still have to repaint everything, but it definitely looks a lot better than it's been the last month, heck probably the last year. I'm excited to start the painting, and remodeling. I thought the carpets were ruined, but they got 98% of the stains out, you can still see some of the high traffic areas from 15 years of wear, but I'm shocked how good they turned out. Chris and William turned it around for the corporation, just know that the office, especially the secretaries will frustrate the dickens outta you.
